I went to see Kingman Chiropractic, and told them I needed a referral from the insurance company but my primary care had a 4 month waiting time .. they told me not to worry they would take care of it, and then set up the times to come in at a price of $20.00 plus $15.00 for the ultra sound they do. I had 5 visits and now owe an extra $80.00 beyond the $35.00 I paid for each visit .. turns out others who have Humana have had the same experience .. the billing person was rude, and had no intention of admitting they had ever told him they would take care of it, and told me Humana just recently changed their policy which was and is untrue (They never requested a referral and that was the problem, actually they did request a referral for the last visit and got the referral and got paid .. the other visits however they didn't request the referral) .. I have filed a complaint with the insurance company. I honestly don't think it's the Chiropractor, it's the billing dept who doesn't do their job and then bills the people .. she told me they had billed others for this same thing and they didn't complain .. many people get intimidated by these billing folks .. I don't and they were wrong and simple laziness caused this problem .. had they called the insurance company, as they said they would, the insurance would have excepted the referral and we wouldn't be paying $80.00 .. I will never go back to Kingman Chiropractic on Lucille Ave. in Kingman, Az. because it's obvious what they say upfront is not likely to be what they will do when it comes time to pay.(they did the same thing to the person who had recommended me, also had Humana)
Serving the Kingman Area.
From Business: Dahl Chiropractic Clinics & Balanced Nutrition Centers is located in Flagstaff, Arizona and specializes in taking a comprehensive approach to patient care in orde…
I highly recommend Kingman Chiropractic if you've been injured in a car wreck. Dr. Gustafson is amazing and I appreciate being able to be seen the same day that I called. The staff is very friendly and knowledgeable.