King Of Prussia, PA Holiday Inn Express

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Holiday Inn Express


2. Holiday Inn Express

(877) 654-0232

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Helpful Reviews 
Hyatt Place - Philadelphia/King of Prussia
Stephani J. rated

Brides beware!!! We had NOTHING but issues with Hyatt for our wedding. The Sales Director and hotel GM both refuse to respond to my calls and emails and rectify the situations! I've had to contact corporate and they've opened an investigation. Where to even start!!!! 1. We contacted Hyatt Place to reserve a block of rooms back in the Winter for June 2nd and 3rd. We told the sales lady our wedding started at 3pm and gave her all the necessary info. They told us they could accommodate our wedding. I then found out six weeks before our wedding that check in was at 3pm and my wedding started at 3pm therefore my guests wouldn't be able to check in and getting changed prior to boarding the bus to the venue. I had to beg and plead for the GM to agree to atleast clean a set list of out of town guest rooms early so they'd be able to change after arriving in town. He agreed to have the 7 rooms I selected ready by 1pm. The day of the wedding one of my guests arrived at 1:15. He was told his room wasn't ready. He expressed that the bus was leaving at 2:20 and he needed to get cleaned up and changed. The hotel employees shrugged and suggested he use the lobby bathroom. 2. We arranged for gift bags to be given to each of my guests upon check in. My mother in law brought just enough for each person on the hotels wedding block check in list. NONE of our guests were given a gift bag upon check in. The only ones who got them were people my MIL told to go back to the desk and ask for them. Before check out my MIL went down to get the bags that had not been given out as we had four rooms that didn't receive bags. She was told there were none left. The staff didn't give them to my guests and they weren't there so what happened to them?????? 3. My husband and the groomsman stayed over Friday night. My husband and I had a king room reserved for Friday night and Saturday night. At check in, my brother in law was in front of my husband. The lady asked multiple times which person with our last name it was (we had three rooms all under the same last name but different first names). Despite being told which room, the woman checked my husbands brother in to our king suite and checked us in to the double bed room. She realized her error upon checking in my husband but lied and said they were the same room. He assumed that's what I had booked for us and proceeded to the room. We then paid for the king suite despite being crammed in a double bed. 4. The hotel staff took it upon themselves to tell my guests that if they didn't ride the bus (no affiliation to the hotel) to the wedding they were not allowed to ride it home. That was incorrect information and thankfully our guests checked with us at the wedding. 5. A hotel worker made ignorant comments to my mother in laws best friend telling her if she's seen one wedding she's seen them all. He told her not to worry about driving home after the wedding, and suggested she just take the back roads to avoid cops and traffic. I could go on and on about all of the complaints I had to hear the days after my wedding. The management at this hotel has not responded to ANY of my calls or emails, They've done nothing to fix any of the issues they caused, and I still paid $400 for a room we didn't even sleep in! It's disgraceful that I now have to go through corporate to get a resolution. Save yourself the headache and book one of the other 50 hotels in the KOP area!!!

Motel 6 Philadelphia - King Of Prussia
ronnieandmeanie rated

This motel is very nice for the price. The room is clean, the sheets, and bathrrom is clean also. The third floor is nice and quiet and smoke free.The staff is very friendly, and helpful. I will be more than happy to stay here again.