Wow, staff was sooo rude. I went in to see if they could repair my Gucci handbag that has some minor tearing (it's an older bag). They rudely said they would have to see the bag and there was no way for them to give me an answer. it wasn't what they said, it was the way they said it, especially this one woman in particular. I also went to look at the shoes and there was a guy standing right there but did not ask me if I needed help or anything. When I told my mom about the experience, she explained to me that because I wasn't going in to buy something new, they weren't really interested in me. Still, they should stand behind their brand and help anyone that has invested in Gucci. Obviously, the items were beautiful though.