Don't leave ur things unattended in their ftting rooms. They will get stolen. My daughters wallet gor stolen from rhe fittingroom while her and her girlfriend were the only ones in the store. They claim there r no cameras in the store......
We went to Formals XO KOP & purchased a prom dress, no alterations needed.My daughter puts on her dress prom nite, stepped outside to take pictures and we saw a little pile of sequence. We picked up her dress & tied knots to stop it from falling. Went inside & saw a sequence trail behind her. We got safety pins & the gown was secured with a bunch of safety pins. There was a bare spot approximately 5" x 4" wide, the sequence was gone & shear piece of cloth was left.We called the store that nite & the woman told us to go right to the store. Not possible since her prom was in two hours! She said to come the next day & she'll do something for us. I drove 30 min to the store & Betty said I never called the store the nite before. I have 10 witnesses to the call. She said take the dress with me and she promises to take care of things once her busy time was over.I never heard from her & had to email her. She said I can pay to send the dress to the designer & they will fix it. She was no help at all. I called the designer to see if they would do something for me since we spent $318 on a dress that fell to pieces.After investigating I learned the faultiness could be because the sequence dress is very delicate and who knows how long it was sitting in the store, how many people tried it on, & if it was properly taken care of.I emailed Betty immediately to see what she was going to do. She said to send the dress back & she'll work something out with me after the dress is sent back. Betty wouldn't not return my many calls/emails. She even promised to pay for shipping, but again refused to return my calls and emails.I opened up a complaint with the BBB and I have proof that Formal XO lied about our interaction and the promises she made. BBB closed the complaint because after fighting this for several months, the store finally agreed to pay the shipping which they agreed to months ago. We will take the shipping money but want an apology as well.Consumers beware!
Formals Xo is the absolute worst place to get your prom dress ladies . I came into the store 30 minutes prior to closing , no one even said hi to me ! Or asked if needed any help with anything which was extremely rude .. moving foward I decided to look around and picked out about three dresses and the lady told me I could only try one on because they were closing soon . It was about 15 minutes to closing at this point and was extremely disappointed they would just kick me out like that .. I tried one on and it looked horrible . Customer service is horrible ... the store is messy and you can nearly find anything . Please don't waste your money here ladies !!! Make prom fun and easy go somewhere else . Not to mention they were EXTREMELY rude to me just by the way they talked to me .
My daughter was there tonight at 7:00 pm to try on dresses. The associate that works there tells my daughter, "You should check the price tags before trying on the dresses". The associate pulls out a dress for my daughter and states, "this is a stunning dress but it's $580", my daughter then replies, " Money is not an issue, I'll try it on". WTF! I'm contacting the corporate office of Formals XO and going to channel 10 news! Shame on Formals XO for employing people like her!
Can not say enough positive comments about Formals XO! This is the second year that I've driven an hour one way to purchase prom gowns! Lauren was fantastic! She could look at my girls and know what would look good on them...it worked! The dress for my oldest daughter fit perfectly, the only alteration needed was a tack in the back to bustle the train! My younger daughter tried on dresses she picked, no luck...Lauren brought her a gown that looked beautiful! Huge smile on my daughters face and we knew that was it! Oh, another positive remark, fittings were done THE SAME DAY! Couldn't be happier! Will totally be back again next year and will tell everyone where we purchased our gowns!! Thank you ladies!!
If I were able to give this store a half of star I would. I honestly feel like I wasted a day and my money here.The customer service was horrible but most importantly the dresses are not worth the half the number on the price tag . You also cannot return anything you buy from here even if you purchased it the same day
Amazing store, beautiful accessories and personal service - highly recommend. Bought a beautiful silk dress made in France and white formal gloves. Went to a NYC white tie formal and received many compliments. felt like a million! Thanks to the owners for their advice and service! I'll be back again!
The ladies working were very rude. My friend and I were both trying on dresses, and they made comments on how the dresses did not look good on us. Both of us were in sweats because that makes it easy to try on dresses and we both came with $500 each, but both women kept making comments about how we probably couldn't afford what they had there. We happily took our money somewhere else.
Manager/owner was rude. I had made an appointment stating I was looking for a wedding dress. When I got there the manager/owner put me in the back room stated they really don't do wedding dresses anymore and I can look at floor models if I want one as is. He left me and mother tho look and never checked up on us. We walked out and never looked back.
I came into the King of Prussia store with my parents looking for a prom dress and I was unhappy. I had dresses to try on and a man came up to me with a VERY inappropriate attitude telling me that my parents must be with me in order to try my dresses on yet they were right next to me (I am a legal adult). He also told me that I was not holding the dresses correctly yet I was carrying them like every other person in the store. He was very rude to other customers as well. I felt very attacked. It was very rude and I gave him my dresses and left. I DO NOT plan on coming back to the store anymore and I most definitely will not be recommending the store to anyone. It is not worth spending my money in a store who's workers treat their customers poorly