I had been a customer of this Taxi service for almost 12 years. They never have enough taxis on the road, said taxis half the time are not even running properly, and are dirty. Their night time drivers don't even know where they are going and take you the long way which cost you more money. Wait time on a cab from this company can take up to a hour or more sometimes and then you have to listen to the cab driver complain. Not worth your time, very unprofessional, very long wait time, cabs are in bad shape, if I could have given a negative 100 rating on this cab company I would. Former customer Amber Knight.
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They don't even have insurance!!!!!! Nice cabby hits my AUDI from behind and KPD tells me they have NOT INSURANCE they called it "TBD" I have never seen a company would this, no class, integrity, you want t. Be used for bookers and Dope boys obviously not to be taken seriously. I'm done. I hate it.
Waited over an hour with my kids in the heat and no way ever came i ended up calling someone else, rude.I dnt recomend this poeple at all, thats very un professional.
Should not even get one star.
My car broke down at the last minute and I needed to go to Dallas dor a business trip. They gave me a very cheap flat rate to go to and from Dallas. The driver was fine with waiting and for my meeting to be finished. If you run into trouble and need to get somewhere quick and cheap call luxury cab! I will recommend this company to all my friends and business partners.
I set up a time call to be picked up in advance so that i coukd get to work on time, they didnt show up at all, when i called their dispatcher she rudely told me they were short staffed and to find another way. I calles express cab and got . Car in less than twenty minutes. The drivers car was clean inside and out, smelled nice, he was dressed very professional and was amazingly polite helping open my door, made sure i enjoyed what was on the radio, offered donuts and water, on my way to work i saw a luxury cab and it sounded like it had a rod knocking and there was duct tape holding on a tail light? The driver looked like he crawled off the cover of a bad rap magazine and he had music blaring with his window down. I will never ride with luxury nor will i ever refer my friends to this terrible excuse for a company.
Had to wait over an hour for them to show up car sounded like it was on it's last leg driver was an a**hole I told him what way was the shortest to my job he said he knows what he is doing and took the long way cost me over 20.00 for a normally 10.00 ride and the dispatcher was a real b**c
Called for a taxi, greeted with a horrible attitude, belittled me, do not call this service horrible people with horrible attitudes!
After waiting on express taxi service for over an hour, I decided to call luxury cab. Holy moly they were at the airport to pick me up within 15 mins!! The driver was so nice and put my bags in the trunk. I asked him to drive carefully and he complied. Excellent service from this company. I will definitely recommend this can service to all my fellow coworkers and friends. Thank you luxury cab for turning my night around.
Called to ask the hours their taxis were avaliable, was asked why I needed the taxi. In the middle of explaining I needed it to get from work to home around midnight, I was interrupted and told I needed another company, then promptly hung up on.