Stay away and look elsewhere. Beyond disappointed with their business practices. Seems like they only care about making an extra buck at the expense of their tentant's needs.
Terrible! BEWARE! Do not rent/ put your house for rent with this company! We made a huge mistake of doing so. The people that rented from us didnt pay the last months rent and completely trashed our place. We kept calling the management company, asking if the renters are renewing their lease a month out before the lease ended. They gave us the run around saying that everything is fine until the very last day. The renters didn't pay their last month, our house was trashed and this poor excuse of a company didn't do anything about it. They even have the odacity to say it's not their fault and did not even try to track down the people that rented from us. We pulled our property immidiately.If you are a military family that has a house in the area and is pcsing. Don't even bother with this place. You will LOSE money. They charged us immidiately for everything that was "fixed" but when we cheked the place after, NOTHING was fixed and as I mentioned our house was destroyed.I'd be happy to share pictures of what our house looked like after if you still want to do business with these people.This company doesn't care. BEWARE!!!
Thank You !! I no longer have to worry about renting and maintaining my property myself from New York. The Releford Group has given me the peace of mind I was looking for. If you want a property manager who is worthy and hardworking, call The Releford Group!. The service provided is exceptional, you won't want anyone else to manage your property!
The friendliest staff that I think I have ever met. Would recommend to anyone with real estate needs
I rented from this company for 3 years and all was well when we were renting. I received orders and was given a bill of over $2,000 in damages. That was after over $1,000 in deposits that they did not return. I will be contacting Fort Hood IG about this company.The list included keys that were not turned, which we turned in the day we moved, unpaid utilities that were all paid in full and outrageous damages.I disputed this and heard nothing back for over a year and I received a letter saying they sent $3,200 to a collections agency and I had to pay it within 30 days or it would affect my credit. I tried to get them to take a settlement and they would not budge or send an updated list to show us where the extra $1,000 came from. Being an enlisted Soldier in the Army, that bill put a huge burden on me and my family and this company is very well known for conducting their business in this way. Do yourself a favor and find a more reputable realtor that doesn't rip off soldiers.
I have been renting from this company for 3 years now and overall I'm very satisfied with this company. If something needs to be fixed you can do a work order and they send out vendors in a very timely manner. Plus If the vendor doesn't do such a great job they are good about sending out someone else who can get the job done.
If I could give negative 5 stars I would. Very poor costumer service with no integrity combined, makes for very poor business practices. I rented two different houses through these people and both times they tried to screw me out of my deposit. They charge you fees and don't tell you what the fees are for. They don't answer direct questions or do not answer at all. They add things to your lease agreement to cover the poor business practices so that they can keep your deposit. All involved should be fired.
Without hesitation I would definitely recommend Releford to friends and family. Not only do they provide us with real time services when we have a request but, they keep in constant contact with us during the service calls to ensure our needs are met. We don't feel alienated or overlooked and Ms. Releford has made us more comfortable in ways we didn't think was possible especially when renting. Brittany is very personable and caring. She always has a smile on her face ready to assist us in anyway. We are very appreciative to find a company who actually cares about its tenants and not just the money.
I recommend this company to anyone moving into the Killeen area... We have leased from Releford realty for 4 years now and we are quite delighted with their services!!! Their staff is friendly professional and always their if you have questions!! They got us into a wonderful apartment that fit our budget!!! I know the location ensures that my kids are in a safe neighborhood!! When I call in any repairs they are finished in a timely matter!! We appreciate their hard work n dedication!!
WOULD NOT RECOMMEND ANYONE RENTING FROM THEM!!!!! was with the releford group for 2 years and they started out friendly but once we got our apartment they took forever to do repairs. had to put in multiple work orders to get things fixed. Their receptionist was very rude and unprofessional. we decided to leave them cause they would charge us for everything they did. they give 1 day notice for pest control or mantancence and we were not there when they showed up they billed us for us not being home. even when you call to reschedule they would not work with you even if you are military. less then 24 hrs notices is not enough time to change your schedule especially when they leave notes on the door after 6pm. and expect someone to be home the morning of upon moving our they refused to give us our deposit and charged us another $800. they said they apartment was damaged. we gave the apartment back in better condition we received it. they charging us for unpaid utilities when I paid the electric and water. they refuse to show me a bill for the water and electric that they say we did not pay. and proved proof that we paid the bills but claimed they are being charged. the charged us for cleaning and carpet cleaning even though I have a receipt they were cleaned. they billing us for repairs they say they did when they did not make any repairs. I know this cause I went back to my old apartment and took pictures from the outside and then windows and the did not do any repairs they claim. replacing window blinds and window screens. I went there and sat with my neighbor for 5 days that they said they sent someone to clean and no one ever showed up to clean. the apartment has been vacant 2 months and they same pictures I took on the move out inspection of blinds and screen are the same today. no repairs but being billed for them I did all this cause I knew what they did to one of my neighbors so I wanted proof to take to court cause I knew they would bill me outrages charges like they did my old neighbor. I will definitely be going to court and fight for my deposit. all they want is to take money from soldiers. BEWARE WHEN RENTING FROM THEM!!!! taking pictures of everything and make sure you write everything down on the move in inspection form. even if it as small as a chip paint or crack in the floor or they window screen in bent. to the number of nail holes in the wall. if there was dirt or dead bugs. if you think it nothing, to them it is a big deal and you will end up paying for it when you move out.