Dogs On Duval
800 Duval St, Key West, FL 33040
(305) 296-8008Add Hours
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The majority of these reviews are right on target.Spend alot of time in Key West and this lady is notoriously rude.There is no doubt in my mind that these are PUPPY MILL dogs which is heartbreaking as they are so adorable,but to buy one of them just keeps the vicious cycle going.To even think that anyone remotely familiar with rescues is going to to go for her idiotic story on how she has all these different breeds at home that they treat like family and blah blah...give me a frickin break.
Really sad to see that the city of Key West has not tossed this shady business that feeds off the welfare of innocent animals out of town.These are PUPPY MILL animals.To allow this to continue just allows the abuse to go on and on.You may rescue the one PUPPY but another then just takes his place.The city of Key West needs to shut this down!
01/26/2012Provided by Citysearch -
Now that I am back home I plan to compile all these complaints plus my own and report this crazy lady to the Key West Police, PETA and the Humane Society. She apparently gets away with verbally assaulting and threatening people on a daily basis because the people ask about the background of the dogs and their treatment.
This store is a definite outlet for puppy mills and the owner is unstable. Please avoid and do not buy a dog when you are hundreds of miles from home. You have no recourse if something goes wrong. See the other stories.And go to a shelter.
I travel to Key West at least 4 times a year and it makes me sick to walk by this store and see the puppies in the window. I went in the store a few times to see where they came from and the smell drove me out (that and the lack of products). Puppies should not be sold in a store and if you have to hang a sign up saying you don't buy from puppy mills you probably do and the sign makes better marketing than a picture of what the real mom looks like. STAY AWAY!!!! I am not against buying a puppy just buy one from a breeder that is breeding to preserve the quality of the breed and does health tests. Buying a puppy isn't something you should do while on vacation it is a lifelong commitment! DO your homework before buying a puppy. A decent place would be more than happy to show you the parents and health certificates.
11/21/2011Provided by Citysearch -
My wife and I were down in the Keys for Valentines weekend, when we passed Dogs on Duval. I noticed a little brown fur ball curled up in the middle of six other puppies in the window. I told my wife we needed to go in and look at this ball of fur, for I was sure it was a Pomeranian, and I wanted her to see what a baby POM looked like
11/20/2011Provided by Citysearch -
My husband and I absolutely LOVE this store and its owners. They have helped us find the appropriate dogs for our needs and life style. Teresa is always super friendly and ready to assist us with any questions we might have. We bought our first puppy from them two years ago, and ever since we couldn't help but going back every time we would be on Duval. My husband fell in love with another Papillon that they had there, and finally he talked me into adopting her. Now we have two beautiful, happy, loving puppies. We haven't had any health or training problems with our puppies from day one. Both have been very well socialized with both people and other dogs. Teresa is such a sweetheart, and she cares for her babies a great deal. She almost cries each time we bring the puppies in. She knows all her dogs' personalities, likes, and dislikes, so she can match you up with your newest family member. Overall, it's been an amazing experience to us!
Please note, BOTH the previous "reviews" were written by the owners of this business. Myself and others have made repeated requests for the name of the breeders they buy their puppies from, and we get the same stupid rote answer. Some garbage about families and how they are concerned about who they sell to. Please follow the link attached and see what a puppy mill looks like, and then go to the SPCA shelter on Stock Island and resuce a puppy. Please do not be part of the problem.
I can't say enough good things about this store. If you walk in, you'll see the cleanest place ever. Beautiful, healthy, playful, socialized puppies. I got to talk to the employees and they explained how their family breeders socialized the puppies with children and then when they are ready, the family that runs this store creates a "litter" of different breeds and takes them home every night to train them on how to get along. Who does that? I want that job !! And I've even gotten to see their notebooks of customers who buy the puppy and then send in family pictures bragging about their babies. SOOOO CUTE !!
06/21/2011Provided by Citysearch -
My boyfriend and I just visited Key West for a mini vacation and found the most wonderful pet store - Dogs on Duval. We had been looking for an English Bulldog for the previous 6-7 weeks and were so excited to see the most amazing male bulldog puppy we had yet to see. Upon entering the store we were very happy to see how well cared for the dogs were, that only truly serious buyers were able to handle the dogs (puppies are so sensitive and prone to picking up sickness that this is a must have policy for good health) and that the nurturing and training the puppies were receiving was top notch. After 4 visits in 24 hours we made our decision to not only leave Key West with amazing vacation memories but a new addition to our family.
Our English Bulldog is named Hemingway, is super healthy and happy, has an impeccable breeding line and has the best personality I’ve seen in a puppy. When we travel back to Key West we will be stopping in to visit our new favorite dog store and bringing Hemingway back to visit as well.
For those of you that encourage adoption we believe in that as well and have a rescue dog in our family. But for us the ability to bring a new puppy into our family with the caring and nurturing that Hemingway was given was an amazing experience. Thank you to everyone at the Dogs on Duval family and staff. We will be sending pictures of our new baby and updating you on his status as he grows and develops.
05/22/2011Provided by Citysearch -
I cannot believe that this psycho employee (middle aged woman who works as a manager or employee) can justify keeping her store open after all of the people she has thrown out!!! Today I was the latest casualty, and was kind of happy to know I have been in good company--judging by all of the comments below.
Earlier in the day, I saw the puppies (who do not look more than 6 wks old--their ages are not marked in plain view) in the window and came into the store to see what items the store was selling, and perhaps purchase some accessories. Anyhow, when I got to the counter, I pleasantly asked whether the store follows up on its puppy purchasers. After all, these are vacationing tourists, who may be impulsive about making a buy before getting on a plane (they specialize in making all of this work, apparently), and all that the store may have to go on is the vast sums they are willing to spend (between 1000 for the teacup mixes to nearly 2000 (for the French bulldog). I work in animal rescue in my spare time, and my group spends countless hours doing personal checks/home visits, applications on wonderful adopters of our dogs who been neglected, abused, or surrendered because they have lost their ""cuteness"" because they are over ""puppy store"" age.
Anyhow, the woman pulls out her binder, and I thought she was going to say, ""of course, look at the great people who have sent in photos and stories of their dogs"". Instead, she does this huge exhale and proceeds to scream on top of her lungs (so loud that people outside could hear), ""listen, who the hell are you to have the nerve to come into my store and ask me this kind of sh**? YOU HAVE ABSOLUTELY NOTHING ON ME, DO YOU HEAR?"" Before I could explain myself, she screams, ""Get the hell out of here! I don't need a customer like you, if you are going to have the nerve asking me this kind of question whether I follow up on the people who buy these dogs!""
I was flabberghasted. If this woman isn't hiding anything, then her defensiveness is related to other animal lovers who apparently are concerned with the current state of affairs on abusive dog owners or puppy mill purchasers, and asking about the ""puppies in the window"". They don't know this woman from Adam, and are asking a simple question! If this woman were not so crazy, she would have answered the question in a simple, low keyed way--LIKE MOST OF THE WONDERFUL KEY WEST STORE OWNERS OR EMPLOYEES!!
I find it amusing that the employee below said that people were very rude when coming into the store. Well, you have it all wrong. Everyone, including me, have been nothing but inquisitive consumers, and have been literally verbally abused by this certifiable wonder.
Maybe the owner should ""sell"" these dogs in the paper, because the customer service-even to a mere inquirer-is APPALLING!!!!
Moral is...I don't care how well this woman supposedly treats her animals. There are so many reasons not to support a store like this..not the least of which is because of the verbal abuse you will encounter if you open your mouth to do anything but make a huge costly purchase on a pet store puppy.
03/15/2011Provided by Citysearch -
My friends and I were walking down Duval Street and decided to stop in this past weekend while visiting Key West because the puppies were so cute. When I went in, I saw a written statement that was posted on the side of the bin where the puppies were kept. The statement said that the puppies were all from local breeders, pure bred, AKC registered, and usually sold to vacationers. It also said that the store will go to any length to help the puppies get through all travel requirements with airlines (or any other type of transportation) to get the dogs to your home. Finally, the sign ended with, ""THESE ARE NOT PUPPY MILL DOGS."" I was standing there with my friends and said to one that I didn't believe they were not puppy mill dogs. The owner overheard my comment and then proceeded to yell at me in the store about how I had no right to assume anything her store, dogs, etc. She asked me who I thought I was to say that they weren't puppy mill dogs when I didn't know her. She made a huge and uncomfortable scene with many other people in the store. I told her that I was a vegan and animal lover and know that many dogs sold in pet stores are from puppy mills even though almost all pet store owners say that they use local breeders. She then told me that if I didn't like her store, I should get out.
The bottom line is this: whether a breeder is local or in Missouri, if a female dog is forced to constantly be pregnant in order to breed pure bred dogs that are they sold for a huge profit, then that is morally wrong and a puppy mill! Because of the owner's extremely inappropriate and unprofessional reaction, I feel even more strongly that she only has interest in earning money from exploiting dogs rather than truly caring about the welfare of the animal. Forcing a dog to breed litters of puppies again and again, whether you know the breeder personally or not, is inhumane. Even worse is encouraging visitors, who often times act impulsively while on vacation, to buy a dog for thousands of dollars when it's impossible to see what type of environment the puppy will live in. I would like to know how many of these impulsive purchases have resulted in the pet owners dropping the dog off at a shelter after realizing that owning a dog is a huge responsibility.
So again, please do not support this store! Instead, please support local rescue organizations that truly care about the welfare of each dog. The website PetFinder is a wonderful resource to find the exact dog that you want (I rescued my dog by using PetFinder) without supporting the rude and greedy owner of this store.
01/13/2011Provided by Citysearch -
Beware – Do not mention the words “puppy mill” in this store. The middle aged red haired sales clerk will chase you out. She could hardly take the money for our purchase because she was too busy berating me, the U.S. Government, the Amish and Oprah’s segment on puppy mills. This sales clerk (or owner) was out of control. As I said, she chased us out of the store saying that I insulted her. In a loud and aggravated voice she implied that mentioning a puppy mill was the same as calling a black man the “N” word only she used the actual word in front of people on Duval Street. I was not accusing her I was asking a question, which is my right as a consumer. This sales clerk was very unprofessional and embarrassed my friends and myself, who by the way, have spent a lot of money in Key West during a 10 day vacation.
In mentioning this episode to another acquaintance visiting Key West from MA, we all shared the concern that whenever passing by the store, several times a day, the puppies were fast asleep, which doesn’t seem like normal playful puppy behavior. My biggest concern of course is the welfare of the puppies. Secondly, the behavior of this sales clerk is a bad reflection on Key West and its merchant community.
In closing, up until the encountered at Dogs on Duval, our experiences in Key West over the past twenty years have been very positive.
07/18/2010Provided by Citysearch -
We weren't planning on buying a dog, but we just walked in and fell in love. That was it, we were head over heels enamored with this tiny little mini dachshund and we knew instantly he wanted to be with us too! The owner offered to let us hold him and that's it he's been with us everywhere ever since!
The store was great, we bought everything we needed to bring him home, travel case, food, a water bottle for on-th-go situations, and lots of other things that were like having another baby!
We are just so appreciative of all the care tips, and useful hints the owner gave us. She even gave us her home phone number so we could call if we had any questions.
I just wanted to share and say thank you!
You guys are the best!!!
PS: We want to send some pictures for your board!
07/03/2010Provided by Citysearch -
I only live a few blocks from dogs on duval, i walk by the store almost everyday on my way to work and the love stopping and seeing the puppies. the two women that run the store are always friendly and I love the fact that they care for the puppies so much, and take them home with them every night! I know alot of locals that have gotten dogs from dogs on duval, and many that have more than one. this is a great family run shop and its good see something other than a bar or tshirt shop on duval!!!
06/30/2010Provided by Citysearch -
From its start, Dogs on Duval has been my go-to for everything from homemade pet treats, advice and care, the cutest and latest fashions and necessities, and finally the warm fuzzy feeling that I get from watching a lot of happy puppies play around in the window. If I ever have a question about anything puppy-related I know I can always stop by the store and be helped by the friendly and well-educated staff. On numerous occasions they have provided me with caring and considerate answers to many inquiries that I have come to them with since becoming a mother to my two furry sons. ☺ They have proven to be endlessly knowledgeable and helpful. I have always found it so sweet how each puppy from their store is cared for in the family home every day and night and every last one is treated and tailored to their individual needs. If you ever need a quick pick me up you can also check out the pups at their home on YouTube. This family never stops as they are always working on the puppy’s time both in the store and at home! I cannot recommend this business more for its kind and experienced employees, great merchandise, and most importantly their beautiful, healthy, one-of-a-kind puppies! This family knows their puppies and I couldn’t be happier with mine!!
06/17/2010Provided by Citysearch -
I am sooooo happy with my babies my little guy Skye just turned 1 last week though not so little any more!! haha. He is the alpha male in the house (and might I add the only male so I guess he needs to protect us all)!. He is a white schnauzer with a gorgeous coat! My groomer always talks about it but Teresa at Dogs on Duval told me to give him fish oil and there has been such a difference in his coat. I also got Peggy Sue my lil southern belle from Dogs on Duval almost 3 years ago they light up my life and Im so glad I have them :)
Dear Customer: As the owner of Dogs on Duval, I am extremely conscientious of how we greet and service each and every person and pet that comes into our very small store to see our small selection of beautiful puppies and boutique items. We have been extremely successful in pursuing our mission statement and philosophy and have an unusually high satisfaction rate. Unfortunately, it never occurs to a satisfied customer to write a review and the internet is the only outlet for those few who come into our store and act rudely and uncivilized. Please come and visit us and see for yourself. You'll be glad you did.
06/04/2009Provided by Citysearch -
After reading other reviews about this pet store, I felt compelled to write about my experience. My family and I were recently on vacation in Key West and stopped by this pet store looking for a dog leash. After seeing the puppies in the window, I asked the own/manager (a lady with reddish hair) about the dogs and were they come from. Upon interaction with this woman, she became very aggitated and defensive. When I asked about puupy mills, she literally chased me out of the store and verbially assaulted me by telling me to ""F"" off and go back where I came from. I was simple asking questions, as I have a chihuahua and she turned into a crazy person. I have witnesses that saw her yelling at me in the street. It just seemed so odd. After reading all the reviews, it now makes sense because she is clearly running a shade pet operation and was upset that I was inquiring where the dogs were from. It's a shame that the city of Key West allows shade business practices and people like this woman to represent their city. Tourism brings a great deal of money to the city of Key West which helps the city flourish. Next time I'll go somewhere else for vacation!