Sundowners Performance Diesel Truck and Rv Repair

I am an out of state rescue animal transporter. I started having difficulty with my bus near Kerrville. I looked up local shops that MAY have been able to help me. I called this company and was told he had no one to help me till at least 6 am, mind you it was 1 am and their website states 24 hr. I informed him it's a warranty item with Cummins and that we had dogs on board. His response was "Good Luck". I figured that he was the only one in the area that was Cummins related that I just go to his shop and wait the 5 hrs. Low and behold, he lives on site. Never once did he come out and try to lend some assistance. I called my boyfriend and he hopped in his truck and drove an hr and a half to try to help us get back on the road. When he came out of his house in the morning, we basically were asked like " Can I help you, but it felt more like can you get off my property." I told him exactly what we were trying to do. Again it was Good Luck, I have a service call to go to. I was so pissed off. You have a service call that was able to make it right in front of your house with 40 rescue dogs on board and you didn't care one bit. I am very upset with you as a human being. Compassion was definitely not in your character. I have no idea how your work ethic is, but I am glad that I was able to find someone that was able to help with our situation. Alpha T out of Fort Stockton. Those guys were simply amazing. Three men showed up 10 mins after I called. Got right to work. I wish everyone was like them.

Owner Greg Dinsmore does sloppy work, is rude, and very difficult to deal with. He was full of excuses as to why it took him 5 months to replace a jack and battery box. His shop drilled 7 holes in our trailer's fresh water tank while installing replacement underbelly material then he refused to pay for the $795 subsequent repair. Dinsmore also missed an obvious bent axle, even though he was paid over $100 just to inspect our rig after a serious highway accident. His “mechanic” was underneath our rig on more than one occasion removing then installing the underbelly material, so this oversight is inexcusable.
His shop should be named Downer RV Repair, because doing business there is exactly that . . . a real downer.

THIS PLACE IS THE BEST IVE SEEN SMALL FAMILY OWNED AND VERY SMART AT WHAT THEY DO U WILL BE HAPPY WHEN YOU LEAVE THIS PLACE OF BUISNESS