So I got a mattress from mattress firm in kernersville n.c on main and was told that they had a display mattress that had all the same warranty as the one that I wanted. I just done get the exchange warranty with it. After 2 years on the mattress it now sinking down like you are in a hole which make us not able to sleep on it. Call store manager she said she will call me back on helping me. So after 5 days I call again to get the run around. Call customer service to be told I have 0 warranty because the mattress was own by them.....lies lies and lies this is why they can not get but one star.-
1589 Skeet Club Rd Ste 125High Point, NC 27265
From Business: Triad Furniture Outlet is a family owned and operated business in the heart of the furniture capital of the world, High Point, NC. It was opened in 2002 and speci…
We got a mattress from mattress firm in kernersville and the salesman starts to tell us about floor model and how they are $200 cheaper. He said that we will not have the exchange warranty but all mattresses that they have have the manufacturer warranty. We thought that's a good deal. Man was we wrong after paying $700 to mattress firm the mattress started to sink after 18 months .So we called to get nothing but a run around. Now that I have a poor manufactures mattress from sealy. No one want to warranty the sealy mattress ,not sealy they say mattress firm is there customer not me. It's up to mattress firm. And mattress firm said call the manufacturer. Ps don't wast your money with sealy or mattress firm. fea market has better warranty.