BEWARE - WOW. Brought our Softub motor in to have it fixed; it had stopped working. Upon receiving it, Jennifer emails me & says "Can you tell me what issue you're having with your motor"? I tell her it just stopped working. (She later says one of the first things she said was it was obvious that there was rat damage.) Well, if that was so obvious, why did she email me asking me what the issue is with my motor?? It was sitting in our backyard with no apparent rat infestation damage, and then in the back of my car for less than 24 hours, & then in the back of my father-in-law's car for less than 24 hours & just all that time happened to house a live rat which just sat in there. In our cars. You know, just hanging out. Without getting out & checking things out. No droppings. In a Softub motor She tells me that it's closer to $1200 to repair. I tell her we're not having it serviced through them. Later I appeal to her, asking for some kind of compromise because everything thus far has sounded incredibly fishy. She doesn't acknowledge my email., just calls & says that our motor is ready for pickup and they’re not repairing it. So I tell her I'll pick it up. She says "I'd be more comfortable just shipping it to you." I tell her no, it's on my way south to Vancouver so I'll pick it up that Friday. What does she do? Ships it anyway. Without the courtesy of informing me that she's shipping our property. She ships it to our old address that we haven't lived in for two years. I tell her this. She sends for a Fedex call tag. Finally, I get my Softub motor back far later, & it's obvious that the insides have been doctored to look like rat damage. So we settle on a Craigslist-purchased motor that the seller had repaired from Evergreen Softub. We bought it for $400 from them. Works fine. Can you guess what these sellers paid to have their motor fixed through them? $1200. If this doesn't scream "racket," then I don't know what does.