The worst place ever! High turn around rate, kids complain about rude staff, non-working equipment on site (like the cameras they boast about), upper management not available (and contact info is not given or employees get fired) if there is an issue that needs to be resolved. The list goes on... Don't waste your time with these folks! Find a better facility to care for your children.
DO NOT use this daycare. The new center director, Sharon, is extremely unprofessional and very untruthful. My kids went here for 4 years and I never had any issues with either of them. Then, out of the blue, I get a call from Sharon telling me she was disenrolling my kids because the daycare was over ratio and the center was in jeopardy of shutting down. She further stated that the licensors had directed her to do this. When I asked for a the licensors number or the owners numbers, she refused to give them to me and stated "This conversation begins and ends with me". Well, I found the licensers contact info and spoke with them directly they stated that he most definitely did not instruct Sharon to dis-enroll any children because of their staffing issues. He went on to explain that he would tell her that she needs to hire staff, not to dis-enroll kids. So, when I called her on her blatant lies, she said it was because I owed money and because my daughter was badly behaved.I have always split up my payment into to 2 payments over the month. It wasn't an issue for 4 YEARS and now all of sudden it was an issue- but they didn't even bother to talk to me about it and give me a chance to change how I paid. Now, in the 4 years my daughter went I never once got a write up for behavior, but all of a sudden she wasn't well enough behaved to stay? Funny because I got nothing but compliments on how well she was behaved from all of her teachers. But those teachers left because they didn't like Sharon and her stank attitude. My daughter didn't care for her either and Sharon knew this. She kicked my daughter out of a daycare that we depended on because she couldn't handle the fact that an 8 year old didn't like her. This women created a situation (the center being understaffed) and attempted to resolve it by kicking out the kids she didn't care for. And then lied about it, repeatedly. You don't need to deal with that kind of stress, don't use this daycare.
This place is so greasy! If you want your child to be treated well and enjoy his education, stay away! It's a jungle! Teachers are ridiculously unprofessional and can't even take care of children's basic physical needs, forget emotional. Owner is totally clueless, the preschool teacher is a woman w/ accent who insults and belittles children, threatening and punishing them for having accident. She routinely makes children cry for up to 15 min. Some teenage kid could do a better job than this place! Health and safety rules aren't being followed either, no gloves for changing or cooking, etc. No first aid kits or fire extinguishers, it's absolutely ridiculous!
They don't keep track of incident reports.If something happens they will not be able to tell you. They will not change your baby's diaper. I droop up off my son and picked him up wearing the same diaper. He was wearing the same dirty diaper for more than eight hours. Now tell me if that is acceptable. When I confronted them they acted like it was not a big deal. They also change staff a lot. I don't know if that is normal. I do not recommend this place to anyone.