I used them to do my taxes in 2016. They said I owed $22k, but in fact I had a refund of $13k. I have several telephone calls with several different people, all trying to sort out the mess that they made. Several months after filing a refund of $13k, their website is still showing me owing $22k. Totally unprofessional, totally conflicting, totally not coordinated with each other. I can't imagine any reason at all to use them in the future. I truly wish it were otherwise -- I really want to believe in HRB, but given the poor, inconsistent performance of their agents, I can't endorse them. I just can't.