Kenosha, WI Hhgregg Store

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1. HH Gregg Wireless

6911 Grand AveGurnee, IL 60031

(847) 596-3637
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Helpful Reviews 
Grand Appliance and TV
M K. rated

It was not the service at the store so much at the store. it is rather the service when the dryer I bought was delivered. The two men delivering the appliance - the first question they asked was " do you live here alone?" Never asked my name so the dryer could have actually been delivered to anyone. I almost told them to take the dryer back when they asked if I lived alone, very inappropriate and disturbing. Asked a question about the dryer and the installer said to read the book. I called and told grand appliance about the incident but it really didn't seem to matter other than to say that it was a new crew and they needed more training. Really!!! I have no complaints of anyone speaking any language but this new crew did not speak English so I had no idea what they were saying 95% of the time. The one man only spoke English if I asked a question. I can only hope the service will be better than what I have experienced so far as right now it is questionable. No one in any service capacity should ever ask a customer if they live alone!!! have to wonder if I will see them again not servicing my appliance. Maybe my cameras will see them in another way!!

Grand Appliance and TV
Sherrie K. rated

Worst experience ever! Terrible customer service. I would buy anywhere but here! Purchase an appliance that did not work.

Grand Appliance and TV
Mike Y. rated

HAVE BOUGHT THER BEFORE AND HAD GOOD RESULTS BUT THIS WAS TERRIBLE BOUGHT A STOVE SAT BEFORE THANKSGIVING BECOUSE OURS WENT ON THE BLINK SALESPERSON SAID NO PROBLEM DELIVERY COULD BE TUESDAY ,GREAT BUT IT WAS THEN I TOLD HIM I COULD NOT BE HOME TILL 9 AM NO PROBLEM WELL TUESDAY THEY CALLED ME AT 8 AM AND SAID THEY WERE ON THERE WAY TOLD THEM I WOULD BE THERE BY 9 AM DRIVER SAUD OK WOULD CALL ME BACK NEVER DID WAITED TILL NOON AND CALL WAS TOLD IT WOULD BE LATER THEN @2:45 THE SAID NOT TODAY IT WOULD BE SAT AFTER THANKSGIVING NOTHING THEY COULD DO . POOR POOR POOR BEST BUY SAVED THE DAY ! NEVER AGAIN !

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