Judy handles all my tax needs. She is prompt in calling me back when I have any questions. My taxes are done in a timely manner. She had a great personality!
I used them to do my taxes in 2016. They said I owed $22k, but in fact I had a refund of $13k. I have several telephone calls with several different people, all trying to sort out the mess that they made. Several months after filing a refund of $13k, their website is still showing me owing $22k. Totally unprofessional, totally conflicting, totally not coordinated with each other. I can't imagine any reason at all to use them in the future. I truly wish it were otherwise -- I really want to believe in HRB, but given the poor, inconsistent performance of their agents, I can't endorse them. I just can't.
I have been using Complete Accounting Services for years. Judy Matye, Owner, has been there not only during tax time for me and my family but throughout the whole year. I have had several questions and she has helped me with every one. When it come to my money I want someone I can trust and Complete Accounting Services is it.