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Modern Automotive Repair

(4 Reviews)

845 N Columbia Center Blvd, Kennewick, WA 99336

(509) 783-3136

CLOSED NOW
Today: 8:00 am - 5:30 pm
Tomorrow: 8:00 am - 5:30 pm
46
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (509) 783-4992

Brands
Napa
Payment method
all major credit cards
Associations
ASA,ASE Certified,Napa
AKA

Modern Automotive Repair & Electric Inc

Modern Automotive Repair and Electric, Inc.

Modern Automotive Repair & Elc

Other Email

Categories
Automobile Electric Service, Auto Repair & Service, Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Parts & Supplies, Automobile Accessories, Mufflers & Exhaust Systems, Engine Rebuilding & Exchange, Auto Transmission, Battery Supplies, Automobile Air Conditioning Equipment-Service & Repair

COUPONS & DEALS

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Reviews

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Ariel G.

05/28/2016

Overall
Expertise
Professionalism
Promptness

Professional, courteous and prompt! We were a few hundred miles away from home when we had a leak in our truck. We were hoping to go home that night or the following day, but where do you find help on short notice on a Friday afternoon? Modern Automotive!!! It is tucked a bit out of the way, they immediately took at look at the truck, explained and showed what needed to be done and fixed it by the end of the day! They provide the old fashioned customer service that I remember with the old service station/mechanic shops. If this was not enough, on another visit, we had some other problems, drove in again just prior to a holiday weekend. They immediately diagnosed and corrected the problem and did not charge for this second visit! We were SO thankful!!! Top notch, Brian and Becky, THANK YOU!!!

WSUstudent16

04/15/2012

Provided by Citysearch - 
Overall
Best Shop I Have Ever Been To!

I took my 2003 Jeep Grand Cherokee to Modern Automotive on recomendation from a good friend. The mechanics Brian and his son Colt were extreamly nice and had a more than resonable quote. I had a couple of exhaust leaks and needed a brake job and also transmission service. My car was finished before they said it would be and even came and picked me up from my house to drive me back to thier shop to get my car. I will never go back to another shop other than Modern Automotive!

zowler

03/06/2010

Provided by Citysearch - 
Overall
tried to rip me off

I DO NOT recommend this mechanic or shop. The price quote I got for repairs was very high. The mechanic wanted to do work that was NOT needed, but told me was needed. I took my car to another shop which confirmed that all the work was not needed and the prices were inflated. But not before I was forced to pay for the estimate that was implied to be free and deal with a grumpy and bullish mechanic that didn't like the idea I was not suckered to pay him for the overpriced work. I suspected he knew I would find out that he had lied about what needed to be done. Thank god I didn't give in and have him do the work, I saved more than $300 by going to another shop!

raulmarzo

09/25/2008

Provided by Citysearch - 
Overall
Worse mechanic ever used. Highest prices ever paid!

Worse mechanic I've ever used. Highest prices I've ever paid!

Brian E. Lane is just after your money. He doesn't care about building a reputation for an honest mechanic in Kennewick, Washington. He will overcharge you, lie about hours worked, make up extra fees and basically rip you off every which way he can. He will spend 30 minutes on YOUR DIME looking for issues with your car that ""need"" to be fixed.

Don't be fooled by his low hourly rate. It's just bait to get your car into the shop. After you are invested with diagnostic fees, etc, he will surprise you with the jacked up quote. And parts prices will be 30% or more above retail. On top of that he RAISED the final price after the quote. Yes, I paid quite a bit more than his estimate. Since he DOES NOT provide written or printed estimates, you can't challenge the new higher priced quotes. He will also say that the diagnostic is free if you get the work done, but then include it in the final cost anyways. If you want your car back, you have to pay up.

Did Brian E. Lane of Modern Automotive Repair sabotage other areas of my car hoping I would come back for more outrageously priced parts and repairs? I can't go into details, but I suspect he did, but it is rather hard to prove.

Dishonest mechanics disgust me. A business that exploits your ignorance and circumstance for profit shouldn't be in business. Avoid this mechanic like the plague. It would be better to buy a new car than go to this auto repair shop.

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