Vien was professional and very knowledgeable. We had a bad experience at another store in the area, and were so very grateful for his help. Thank you Vien! We will be back!
3311 W Clearwater Ave Bldg AKennewick, WA 99336
From Business: Verizon Authorized Retailer – Cellular Sales provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Kennewick loca…
I have had nothing go right on purchasing 5 Iphones. Was mislead several times. They appear to be incompetent and don't know the rules of their company they are representing. I would not ever deal with them again.
These guys are A-MA-ZING! Have been a customer for years and have always had great customer service, and had them go beyond what they need to to help you out. Have had a few times where it has taken a minute for them to get to the front, but with a small family oriented staff they have a lot in their plates. I appreciate the fact that they are so knowledgeable and willing to explain things. Like why things are priced the way they are the process that goes into foxing your phone and the time it could take. They are always up to answer questions and help you as much as possible. The shop has a very family like and family friendly atmosphere.Tl:Dr great service all around! Before you judge just go in the store and talk to Joe. You will be pleasantly surprised!
Rudest people I have ever met. Absolutely zero customer service. They don't even buy the phones they say they do just an all around terrible place I suggest everyone listen to these reviews cuz it is the truth.
WARNING....DO NOT USE THIS PLACE NEVER. I took my phone there. when they gave it back to me did not work anymore. I ask the guy for my money back. I was right there showed it to the guy and he said that i did something wrong to it in front of his eyes. I asked him to give me a receipt and to write down what he had fix. he started yelling at me and threatening to call the police. later my wife called to asked him what kind of work he did on my cell he told her that I was a liar and maybe cheating on her.What kind of people is this. PLEASE NEVER GO TO THIS PLACE. NEVER. THEY JUST SWITCH CELLPHONES, THEY WILL TELL YOU THAT DON'T HAVE CHARGES SO YOU WILL NOT ACTUALLY SEE YOUR PHONE WORKING . JUST A BUNCH OF LIES TO GET YOU MONEY. NO RECEIPTS. PLEASE SPREAD THE WORD NEVER GO HERE.
I felt a little nervous going in, due to all the negative reviews; but I decided to try them any way. I'm soooo glad that we did! We took our iPhone 3GS to have the ear phone jack repaired. They said it would take 30 minutes and cost $45. We came back in 30 minutes, and it was working, and it cost what they quoted. They are friendly and so helpful. Disregard the negative reviews! I admire those young men for starting a business that will only grow!!!