Tech gets 5 stars. Sears' scheduling gets 2. The tech was professional and courteous. Once the part was available, he finished the job in less than ten minutes.The day before my first appointment, I received a text message confirming that the tech would arrive between 8-noon, with a note to "click here for more details." I didn't click, because I didn't believe I needed more details. When I hadn't heard from the technician by late morning, I clicked on the link: it advised me the time had been moved to between 11 a.m. and 1 p.m. That's a significant departure from the time requested, and I couldn't believe that wasn't in the body of the text.I may have to be in court at 1:30 p.m. on any work day. I don't know if I have to be in court until after 8 a.m. Because of that, I try to schedule things for the morning. Fortunately, the tech arrived shortly before noon, and diagnosed the problem in about 20 minutes. I also had a problem with the phone help, but I'm out of characters.
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Usually very satisfied with there service. This last time the Tech was on his phone for an hour with another employee to walk him through how to repair the fabric softener slot which was not getting water to rinse it out. Then on return visit was rude that I did not want to switch from requested morning appointment to an afternoon one.
Repair was scheduled online for two days later and the rep showed up on time and ready to go. He was extremely informative and patient with our old person questions. He did a great job and explained all costs and repair work. Thanks, Sears! BTW, he worked on a 10 year old dryer and a 26 year old washer!
Repairman was on time. He seemed to know what he was doing. Previous repairmen did more things for maintenance on the washing machine than he did; but we weren't having any issues. Just preventive.
Repair was done in a timely manner,refrigerateor is working like new again. Repairman showed up on time and finished in a really fast time. Would definitely use sears repairman again. Thank You!
Booked an appt online on Friday for Monday. Repairman was in the middle of the time range. Very polite, knowledgeable and quick repair.
I was very pleased with my repair experience, and will not hesitate to use this sernice again on any of my appliances.