I have been with this Storage facility before it was Steady Storage. I have paid my bills on time and have always had NO issues with the staff or my unit today. I decided to rent the all famous moving truck on Monday morning, the "lovely" lady that I spoke with stated that it was going to be $19.95 to rent the truck, plus .55 per mile, then I would just have to fill the gas tank up. Also, she said that we could return the truck at 5pm. We agreed to that we would meet at 9am sharp so that I could make it to work on time and she assured me that she would be there because the hours of operation were now from 9am- 5pm. Sounds like an easy process right? NO. Not at all. "Kathy" the "lovely lady" shows up 20 minutes late with no apology. I tell her that I had been waiting since 9am and she rebuttled with she was in traffic. I told her that it was rude and incosiderate of my time because what we have previously discussed meeting at 9am and she said she would be there and the new hours were already posted on the door. I mentioned that I would be contacting the owner and she said "I really don't care." When we proceeded with getting the rental truck, it was clear that she had no idea what she was doing. It took her 30 minutes to figure out what papers to fill out and she did not even know what the rules and policies were. I asked her about returning the truck at 5 and she conveniently says that there is a time limit which she FAILED to mention when I asked her 19 million questions when inquiring about the truck anyways. She basically just checked her handbook out and read it like a second grader. A process that should have only taken 15-20 minutes took almost an hour because of her tardiness, lack of knowledge about the product that she is selling, and disregard to the client. I chose this facility because it was a decent facilty and the original owners were nice and I wanted to support the community. Then these people come and took over it and gave the worst customer service today. I DO NOT reccomend these people at all. RUN!!! RUN!! RUN!!!! Pay the extra $20 a month and go somehwhere else where you will be taken care of!
785 Pickens Drive ExtMarietta, GA 30062
Great Place! The new owner has really made a difference. We feel our stuff is safe because of the new security and we love the new landscaping. We will most definitely recommend Steady Storage to all friends and neighbors.http://self-storage-kennesaw-ga.com