Ulta Beauty

DO NOT GET YOUR MAKEUP DONE AT THE SALON! Spare yourself.



I got my hair and makeup done by Valerie in Dec. for my wedding reception in the US. I had already gotten married in France a few months earlier and spent a lot on hair and makeup for the real day, which is why I wanted to save money and not spend hundreds on a professional makeup artist for just a reception. BIG mistake. I looked like a jacked-up geisha.



I will just list everything she did wrong here:



- Foundation WAY too light.

- Did not cover up acne scars with concealer.

- Globbed eyelid primer on without smoothing or blending.

- Never blended eye shadow! I had to tell her multiple times to blend. It looked like paint-by-numbers and the lack of blending CLEARLY shows in pictures.

- Liner not smooth line.

- At one point I just made her take off all the eye makeup and start over because the liner wasn't smooth and the primer and shadow weren't blended at all. She started to wipe off the makeup with a remover pad and then stopped and said "Oh now it's smooth, would you like to keep it?" I was shocked! She had just started to smear everything off with a makeup remover pad and then thought it looked good enough to keep!!

- Even the second time, the eye liner was atrocious. After viewing the pictures, my mom actually commented that my eyes were half closed in every picture. I had to tell her that no, my eyes weren't half closed in every single pic out of hundreds, it's the eye liner that gives that impression.

- Was not even going to line lips before putting on dark lipstick... hello?!?!



I had to watch everything she did like a hawk. I'm kicking myself I didn't just spend the money on buying the products and doing it myself. This is a makeup artist that did not even blend eye shadow!!! Everyone knows the most important rule of eye shadow is to blend! Valerie and other employees assured me when I was making my appt that she was the best makeup artist at the store, so if she's the best, I would NOT recommend you try your luck with another Salon employee.



Furthermore, when I went to get a refund (which I did receive), the Salon Manager was upset at me. She said "You should have said something when you were here." 1) I did say something. I made Valerie completely re-do my eye makeup. 2) I can't be late to my own reception and there's a point where you just have to leave...

I didn't appreciate at all the way she treated me.



I actually complained to corporate TWICE and both times they assured me the district manager and salon manager would reach out to me, but neither time neither of them did anything. What a joke!

Had my hair straightenend Thurs & they gave me the wrong shampoo to wash my hair I went back Sun when I could wash my hair they close at 6:00 and it was 5:56 and they would not let me in, they argueed w/ a lady in front of me & did not let her in. I told them my problem that I spent 263.00 & they left me in, of course the lady that tried to get in was PISSED! wich I would have been to. The manager started to cry??????? And kept on saying she want to go home like a baby. She lied to me & said that the shampoo they gave me would work, I went back to the hairdresser & she said NO. When I exchanged the product the manager was still at the door crying. I said to the girl at the register that product would not work the cry baby came over & said the stylist does not know anything. Get out of retail.