Superior Plumbing Services
3991 Royal Dr NW, Kennesaw, GA 30144
Services: Drain Cleaning, Septic Tank Cleaning
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They deserve 0 stars. We had water in our basement so I called them (big mistake). Service Tech said we needed a new water heater for $1600. We reluctantly went along, spending that much money put a big strain on our family. One week later we had more water in the basement. I called someone else to give me an HONEST assessment. Turns out the drain pan on the AC was clogged; he fixed it in less than 10 minutes. If you like paying a lot of money for no reason, then by all means choose Superior.
Joel Anthis came to our house on Saturday night at 6:00 p.m. I was in a panic because there was water dripping out of the ceiling in the basement. After my initial call, he was there within an hour. He was efficient and immediately diagnosed the problem. It was a little expensive, but I had to consider it was after 6:00 on Saturday. He was great....would definitely recommend to neighbors and friends.
Paul A. was prompt and professional. He fixed my plumbing issue (outdoor faucet not working) within 5 minutes. He also informed me about my water heater, which unbeknown to me, is rusting and has too much pressure. He was considerate - he saw my infant crawling on the floor and walked around the house to get to the backyard, instead of through my house. This is my second time using Superior Plumbing and I am very satisfied. I like using this company because I don't worry about their plumbers being dishonest or overcharging..
Pricey and Unresponsive, but they Advertise a lot!
I suggest seeking a different plumber. I agree with the other negative reviews posted.
Superior Plumbing's prices are nearly double what others quote due to their extensive advertising costs. That is what they told us when we questioned $350 charge to change a $30 filter on a 45 minute call.
The visiting technician was timely, professional, and knowledgable. But, the customer service rep was dismissive when we questioned their prices. He never called back despite assuring us that he would look into a price adjustment.
I will not be using Superior Plumbing again.
BEWARE: GROSSLY OVERPRICED. WARRANTY ITEMS ARE MEANLESS.
Company overcharges on installation of it's "warranty" products AND pockets the customer's warranty money. They charged an outrageous install price to replace a basic hot water heater still under warranty. Other plumbing companies charge the same amount for a completely new unit AND installation. It appears they are pocketing customer's warranty money.
They came out the same day I called to unclog our kitchen sink. They did quality work and made a recommendation to replace old pipes in the future. The price may have been a little high but they came right away and did quality work.
Superior Plumbing IS THE Plumber to call!
We were lucky to have Mr. Joel Anthis respond to our first call on Friday August, 7th. (Blue Poly leak)
Mr. Anthis was able, in a very short time, to identify the problem and offer two solutions.
Solution "A" was the most cost effective fix.
Feeding a PEX, pipe, (not sure of the acronym) inside of the original "Blue Poly".
Solution "B" would be employed if Solution "A",
did not work. Too complicated to go into.
Today, Mr. Anthis was able to snake the pipe into the Blue Poly pipe without any snags, make the proper connections and restore the hot water line to our kitchen, NO LEAKS!
I do have to mention that previous to Friday's visit
Mr. Anthis responded to a "Blue Poly" leak we had and was able to identify the anomaly and correct the problem.
This was subsequent to the Sundial Plumbing representative suggesting that we need to REPLACE ALL of OUR "BLUE POLY" lines with copper which would only cost $20,000.00.
He did not even bother to ascertain where the leak emanated.
Oh, and the original call to Sundial Plumbing was for a leaking toilet which the Sundial Plumbing representative suggested we replace the toilet with a $695.00 low flow toilet. I instructed that he replace the "guts" of the tank. He displayed somewhat of an attitude. Hence, calling Superior Plumbing.
Kudos to Mr. Anthis.
His trouble shooting skills are exemplary.
Mr. Anthis was extremely patient with us in answering our many questions and not showing any negative body language responding to our occasional "stupid" questions.
Prior to signing, Mr. Anthis explained what exactly we were signing up for and advised that option "B" could possibly come into place if option "A" was not feasible.
Please be kind enough to acknowledge Mr. Anthis' Superior Performance at your next meeting.
I humbly request that you respond to my message acknowledging Mr. Anthis' recognition by Superior Plumbing.
Your PERMANENT customer,
Denis M. Lucia
1401 Hampton Glen Drive, S.W.
Marietta, Georgia 30064-2790
Terrible, way overpriced, and horrible customer service. The good reviews are placed by Superior Plumbing. Real reviews don't usually mention the plumber by name. On one site, their fake reviews even include the plumber's license number. Please, we are not stupid!!
0 stars. I schedule an appointment 4 days in advance for Saturday between 10:00 and 12:00. I'm at home waiting for them but I don't answer my cell phone so they send the plumber on to another job. Beyond upset. So, if you like supporting a company where they feel their time is more valuable than yours use Superior Plumbing.