In mybook® Car Collection (edit)

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Hours

Regular Hours

SunClosed

Brands
Volkswagen
Payment method
discover, financing available, master card, visa, all major credit cards, amex
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Categories
Automobile Body Repairing & Painting, New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Auto Repair & Service
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Reviews

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D M.

09/09/2017

Overall
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Horrible experience. Avoid these shysters like the plague! Brian, Steven, Kevin, Frank this means you (to put it lightly) you crooked MFers! Came here to purchase a 2015 Golf TDi Sportwagon, VIN# 3VWFA7AU9FM503580 "certified pre-owned, 2yr/24mo warranty", which I had inspected thoroughly the day before. All good so far. Luke, our salesman, was very proper and professional, did not BS like the other higher ups did.
Had approval and check in hand from my credit union, however, they insisted they had to run another credit check, insisted it's the law, and then claimed VW credit would offer a better rate (BS, it was almost double % rate, they wanted to profit on the back end, didn't happen, they didn't like that) Then they claimed they need to run a credit check if it's not all paid with a bank check. Blah Blah. Ok. 4 hours later, (what's the delay? Found out later!) Almost complete with paperwork, they insisted I sign a BLANK power of attorney and made a verbal claim of who it's for. No, that's no good, need it on paper, but they tried to convince me "everyone just signs" (BS) and threw a hissy fit when I asked for copies of all documents I've signed. Would not show full pages until asked several times, "just sign here" is all they asked and only agreed to show full pages when I asked repeatedly and I explained I need to know what I'm signing which is a normal expectation" They finally agreed to it, getting tired now. All paperwork done, sales and finance. Walk out to the car that was "just detailed". Well, either this morning or last night, someone there wrecked/sideswiped the whole right side of the car: both doors, quarter panel and rear bumper and did a quick and very shoddy "paint touch up" job which resembled something an 8yr old playing with mommy's nail polish could manage, if that! Horrible! When I asked "what's this" and "why TF would you not tell us something happened and why would you hide it and try to cover it up" the gm focuses on language! Wtf?

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