Brought in pants to be hemmed. We were never called to let us know they were ready so after a few weeks we pop in to check status. However the proper amount of length was not taken off. Instead of fixing this issue they charged us again to take more length off. Keep in mind these are sweatpants nothing really difficult. The guy at the desk has no idea what is going on to even take a proper order. I asked why they keep taking orders before finishing ours and he said "I'll have to talk to the owner". I asked for the owners phone number and the guy at the front would not provide it. EXTREMELY frustrated about this. I would say screw it they are just pants but they are for my special needs brother who only likes a certain style of pants that had to be special ordered In the first place. We have spent over 200 dollars to hem pairs of pants and after 2 months we still DO NOT have them. I wish I would've paid with a credit card so I could get a refund. DO NOT GO HERE EVER.
Service is very good, and my suit had no lint, dust, or anything. Also, the owner here knows what he is doing, and I appreciate that.
I have been going to this location for years since they're close to where i moved and don't use perk! The reviewer below must have had her son's shirts laundered because same thing happened to 1 men's shirt i took in and they thoroughly explained what it was and why, and it made sense. Then they told me the difference between laundering and dry-cleaning. Their terms and conditions on the back of the receipt says, that is a possibility when laundered too. Told me something like sweat, food, oil stains can become permanent when it's not treated or dry cleaned at the right time and that is probably why. skin oil stains on collar and sweat stains on back maybe? anways ever since i found out the differences in process, i ask for dry cleaning all the time and clothes are spotless
I took a brand new suit jacket to get it dry cleaned for the first time, and they gave it back to me and charged me for it. It wasn't until a few days later that they had completely ruined the buttons on the suit. I went back to ask for my money back, and they told me they take no responsibility for buttons that get damaged because certain buttons are prone to damage in the dry cleaning process. If that was the case they should have the sense to look at the suit and warn me before I pay for them to ruin a suit. This experience made me feel like this dry cleaner does not really care about making sure anybody's clothes are in good shape. They just want to make a buck and not take the wrap when they screw up. Awful way to run a business, I am never going back.
This place is awesome! The owners are courteous and always have a smile. And they're prompt and professional. Prices are highly competitive, too. If you're in the area, give them a try.
BEWARE of this cleaners! These people are very unprofessional & fraudulent! I used their services for the 1st time last week & upon returning to pick up my clothes I notice they damaged my skirt. I immediately went back in the store to bring it to their attention. The lady there said she would notify the owner & get back to me(this was a Wed.). I didn't receive any phone calls from & went to the store on Mon. to get an update. The lady told me that according to their policy I could only get store credit!... UNACCEPTABLE!I let her know that they damages my skirt & demanded a refund for half the price it cost. I even brought in a picture of how the skirt looked prior to bringing it to the cleaners. The lady even tried to imply that I was lying b/c I spotted the damage as soon as I place the skirt in my car. They're still refusing to take accountability & compensate me for their carelessness. Take my advise & NEVER use this cleaners!! They're way too expensive & provide subpar services, not mention total lack of customer service!Wish I good give negative stars!
This is the worst cleaners, I ever been to. They have a sign up stating the same day service but it is not true. I brought my clothes in and it took 2 and half days to get them back. The young man who is in charge says he is the owner but his customer service is lousy. I will never go back there again.
I bring my dry cleaning ALL THE WAY FROM CARTERSVILLE to In and Out Cleaners. They do an absolutely wonderful job and go far above and beyond most dry cleaners I have tried. I LOVE THEM and hate to see one poor review listed for them because they do such good work and are super friendly. I have been using them for years and will continue even though it is inconvenient because they are worth it. I (and my husband) are VERY HAPPY with their services. I bet the lady that had one bad experience misses them terribly. I do when I can't get to Kennesaw! THANK YOU IN AND OUT! Customer "Q" with Extra Heavy Starch. :)