What a nightmare! I moved to Woodlake Apartments from my home in Allen, TX in order to participate in a 6 month internship program at Audubon Zoo. I chose this apartment complex because I wanted to live somewhere safe, quiet, and comfortable away from the busy and dangerous streets of Metairie and New Orleans. Somewhere with plenty of green space that I would not be afraid to take my small dog outside in the middle of the night. I chose a third floor corner unit, facing westward, mostly for the natural light through the big windows, the view through the trees over the levee wall, and to not have stomping neighbors above me. First things first, Woodlake requires you to pay a "Cleaning Fee" of $125 to ensure that the apartment is clean upon your arrival and to keep you from having to deep clean the apartment before moving out. This apartment was filthy when I moved in. During the walk-through, before being given the keys, I commented on the dust and lint in the laundry room area and the grime built up in the bathroom and Alicia (the woman doing the walk-through) shrugged and said "Yea that's probably from the dryer" and didn't respond about the bathroom......DUH it's from the dryer! It took an entire day of scrubbing floors and counter tops, dusting window sills, and vacuuming to make the apartment livable to my standards. The second problem was with the outdated dryer be so caked with lint from the previous resident that my clothes were coming out COVERED in lint. It took the maintenance guy several trips, telling me "That's a normal amount of lint", and me taking my intimates directly to Edie (the apartment manager) to show her the amount of lint that was covering my clothes for this issue to be resolved. The most ridiculous problem I have had and am currently dealing with is an inefficient air conditioning system that does not cool the apartment adequately and is causing my electric bill to be outrageous. Initial air conditioner malfunctions were between February and March, which again took multiple maintenance visits to fix and caused my electric bill to be $133.63. Edie advised me to get a fan, hang curtains, use the dishwasher less, and do laundry after sunset in order to help decrease costs, all of which I was already doing. I should receive my next electric bill within the next week and am expecting it to be greatly increased due to recent issues. Regardless of what I set my thermostat temperature at, the air conditioning system cannot perform adequately to maintain the desired temperature. Maintenance has AGAIN visited multiple times over the past 2 weeks and have performed several different tasks in effort to fix this problem yet all efforts have failed. I have now been informed that there is nothing else that can be done by maintenance or Edie at this point and to write a letter to be forwarded to higher management to resolve this problem. The reason I was given for not being moved to another apartment with a working air condition was that "It cools down after sunset". My apartment reached 80degrees the past two afternoons and did not cool to a somewhat comfortable 77degrees until well after 9:30PM. I have written the letter required to be forwarded to higher management and am still waiting for a response.I do not recommend these apartments to anyone who enjoys coming home to relax in a cool apartment after working in the hot sun all day or to anyone who likes to have problems fixed on the first maintenance visit not after having to argue and complain after several visits and the problem still not getting resolved. AWFUL!
800 W Commerce RdNew Orleans, LA 70123
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