East Jefferson Hospital Urgent Care
708 W Esplanade Ave, Kenner, LA 70065
Phone: (504) 461-9660
TollFree: (844) 646-2273
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Was seen late today for 3 day history of hives. The staff were all very friendly and courteous. The doctor was knowledgeable. It was so much better than going to an ER. What others need to understand is that this is not an emergency room. You need to discern if this an *emergency* or something that you would normally see your doctor. I would definitely recommend this clinic for non emergent medical care.
I visited the urgent care on August 27th because my 76 year old mother had an attached with ibs that caused her so much pain that she passed out. After she came too, I took her to this facility to have her checked out.
i approached the window and explained the situation. The young lady walked over to another counter which I could not see who she was talking to. When she returned she explained due to my mother's age and the fact she passed out, they would not see her and I needed to take her to the emergency room. I again asked to just take her blood pressure and she said no, they would do nothing.
I understand they cannot treat this type of condition, but I did expect the doctor to at least come out look at her and make sure she wasn't dying or dead . Maybe advise me where the nearest hospital is located, offer to call an embulance. Instead the doctor didn't even talk to me! He/she didn't budge from the chair. They didn't care at all about the patient. It was a horrible feeling being in a place of "care" and get absolutely nothing! There I was with my 76 year old mother who was ill and no one cared enough to talk to me. I felt like I was in a no man's land.....
I will never visit this facility again and hope they change their bedside manner and at least show some compassion and assist or guide patients to the care facility that is needed.