I arrived from Guam to assist with the flooding disaster in Baton Rouge with FEMA, I arrived Aug. 17th at 11 am, I proceeded to National Car Rental I had reserved it for a month but I found that I was $65 short on my card. I asked the lady at the counter if she could just adjust it to cover 2 wks & I would extend it when the time comes. She said she can't do it & that it would have to come from my co., all that time while I was trying to get my co. to make the adjustment, she was busy flirting with an airport employee She then told me that I would have to come back around 5 p.m., 5 hours later or I would loose my vehicle, telling me this in a very rude manner. I came back at 5:10 p.m. and there was another lady at the counter, she asked me politely if she could assist me and I told her what had happened with her counterpart. She then proceeded to help me and gave me a car within 5 min's. I thanked her and she apologized for the wait. She said the other lady could have done the same.
The very BEST in customer service: Sylvia at the New Orleans Alamo Center.... Sylvia should be elevated to the CEO position at Alamo....your revenue would most certainly increase ten-fold, but then again, if that were to happen then she may not have direct contact with the customers and that would be tragic since Customer Relations is where she excels....I was one of a party of 3 Missionaries returning to the States from the Republic of Panama with a great deal of luggage...the SUV that she provided was the only vehicle large enough to accommodate all three of us and the large amount of luggage along with two caged cats, Sylvia was a God-send and we just fell in love with her!! If you could "clone" Sylvia all other Car Rental Companies would go out of business....she's that good. Please take care of Sylvia because she is one of the best assets Alamo has.... Thanks and May God Bless, Reagan L. McDaniel Missionary to Panama
First, we got a great rate for a very nice car and it was ready, clean, and performed great. the walk from the baggage claim to the rental counter was a LONG one, hauling luggage and 2 sets of golf clubs. The employees at the counter and where we picked up our car were very friendly and professional. As I said, the car was very nice and was exactly what we needed. On coming back to turn the car in, the employee was not near as friendly and kept wanting me to pull forward until the back door was blocked by a pole. I tried to stop early, but she wouldn't let me and I ended up having to reach across the back seat to remove items there. Then, my bill was more than anticipated and found out I was being charged for XM radio, which was never discussed and which didn't even work. We got that figured out and proceeded on. All in all, I still prefer Enterprise, but this location could use a little improving.
For my visit to New Orleans, I booked a reservation with National Car Rental at the New Orleans airport. When we arrived to pick up a car, the front desk told us to go directly to the car lot. When we arrived at the car lot, no representative was present to give us instructions. Representatives were at the other car rental locations, so I couldn't understand why there was no one at National's desk. After waiting a while, we walked back inside to the front desk rep and he said to just pick a car and the keys were already inside. I appreciated the concept, but a sign with instructions would have sped up the process. After selecting a car (there were great options), we used the car for the duration of our trip. When we returned the car, it was simple and the front desk provided great customer service. I would rent from them again. Overall, it was a good experience.
Short Story: Great customer service! I was very satisfied with the whole experince! Long Story: The front desk clerk was extremely friendly almost to the point that it seemed as if he was faking it. I was sold on an upgrade and I'm glad I did because I had a five hour drive and it would have been miserable in a Corrolla. When returning the car I was stuck in traffick behind a jack-knifed 18-wheeler and needless to say, I was late returning the car. The young lady that recieved the car was eager to help once she found out about my plight and she was able to add a few discounts to soften the blow of having to pay for an extra day. In the past, I have used National for business purposes only but with this type of customer service, they've earned my personal business as well.
I arrived during rush hour, so not many cars were available. Initially, the the car choosing process was chaotic. I was denied every car I wanted by some man. When I finally got into a Tahoe and made it to the checkout window. I expressed my frustration with the clerk. She immediately tried to remedy the situation. When the vehicle was being returned August, witnessed a very common occurance. An in correct vehicle had entered the National section, but it belonged to a separate agency. Said vehicle, took a very long time trying to figure out whether to continue driving over the spikes or reverse. I blew my horn repeatedly to advise against this. Anyway, August felt and saw my frustration and helped calm me down and executed a fast checkin all while being friendly.
I rented from the New Orleans airport. First of all they gave me a dirty car and didn't offer me any choices for which car I would like. That alone wouldn't get them less than four stars. When I went to return the car, the reps were talking poorly of other customers, weren't very respectful or welcoming toward me and took forever trying to figure out how to charge my credit cards. I almost missed my flight because I was standing there for so long and still had to check baggage (combined with the police closing down one of the roads I planned to take to the airport). Overall, I still prefer Enterprise to the other car rental companies, but this instance was a poor experience.
I travel to New Orleans often and always rent a car from National when I do. I can not say enough about Allen, the customer service representative that often helps me (when I am fortunate) at the New Orleans Airport location. He goes out of his way to make sure that I get the type of vehicle that suits my needs and always provides me with some cold water to drink. All the while, making me feel that he is enjoying what he is doing. I know that people often make sure to take the time to complain about poor customer service, and I think that it is just as important, if not more, to let people know when they get excellent customer service. See you next time, Allen!
We arrived at MSY to pick up our car and after proving I had a reservation number they found me in the system. I reserved a Chrysler 200 and got a Nissan Sentra. BUT I was confused that the agent told me one price for the rental, but held $300 on my card. The shock came when I turned in the car in Slidell. This was noted when I made the on line reservation of a different drop off location. And I was floored when I was told I had to pay $40.00 for dropping in Slidell. Not one word of this when I rented. NOT HAPPY. I was told that is something they do for a different location drop off, why ?? They got their car back. You need to be up front about charges Enterprise.
I do not take National's great service for granted however, being an Emerald card member I use national whenever I rent a car. I was travelling with my crewmembers and told them I was going to pick up my rental at the airport in New Orleans. They came with me to the National lot. They thought I was kidding when I turned and said to them pick whatever car you want. They laughed and picked a nice Suburban off the Emerald club isle. I just got in and started it and told them to get in. You should have seen their expressions as we just drove away. That's the kind of service you provide for me consistently. Thanks!