Very happy with the owners and the work. Will definitely go back. They happily gave us a military discount which was great!
Shrunk 4 drapery panels! Offered a settlement pittance then backed out. Lied to me and my USAA insurance!
Awesome customer service. High quality cleaning! Hidden Lakes Custom Cleaners is the best around this area and they offer quality custom dry clean, laundry, alterations and free delivery and pickup.
I am using this cleaners more then year I like there customer service & good quality I highly recommend that place
I had a problem with a pair of cotton pants not pressed and they had every excuse for why they weren't pressed and why they would not press properly. I was told when I first went there they take care of any problems, that's BS. The are over priced and I will never go back.
NEW OWNERSHIP - BEWARE! The owner has changed and so has the experience. Never had a problem before but on the last visit they did not have the clothes ready in the 24 hour turn around and I was told that their boiler had gone out and the clothes would not be ready until after 5 the next day. So I went back after 5 the following day and the woman could not find all of the clothes that were brought in - luckily I had my ticket print out in the car which I had to produce for verification that I had brought in as many pieces as I told her I had because she did not believe me. So after waiting and watching her try to find the last piece of clothing for ten minutes, the new owner just stood behind the counter and did not help nor was there any apology for all of the discombobulation. Just silence. Then when the total was rang up, they did not apply the coupon that had been brought in with the order. So, again I was questioned. Very Unprofessional and Terrible Customer Service! This is not the same Hidden Lakes Custom Cleaners owner and no longer a pleasure with which to do business. I also noticed that the coupon that has been in the monthly mailer pack is no longer there. It is just an advertisement with the coupon removed from the side where it has been for the last 8 years! So the great prices are gone as well. I DO NOT recommend and I will be finding a new cleaner.
DO NOT BRING WEDDING DRESS HERE! Before I dropped my wedding dress off here I had did some research online and they had great reviews for wedding dress that they had dry cleaned. I called and I advised them my wedding dress is a Mori Lee Sarasota a 2,200.00 wedding dress that has very detailed crystals, embroidery and lace. They said no problem bring it well look at it. I took my dress up there and spoke to them about my wedding dress and they said no problem! don't worry about your dress it will be fine! I dropped it off. My mistake was I didn't look at it before I left the dry cleaners. I got it home and had left for out of town and looked at after I got back. OH MY GOD a 1/4th of the crystals were gone! I called the store twice! No one would ever return my call. I am taking my bridal portraits in October of 2015 and the alterations person is charging over $200.00 to fix all the crystals that are gone from my dress! and having to use crystals that aren't even from the manufacturer!
These guys offer convenience and great customer service. They are eco-friendly and offer great prices and top notch quality. Highly recommended.
My first visit to this cleaners and I was ripped off by high prices. I came from Dallas where Sunshine Cleaners took care of all my cleaning and laundry needs and my first visit to The Cleaners of Keller and my bill was 120.00 for laundry. I could have bought three sheet sets for that price. They got my first business and my last!Ron Ditmer