Smith's Auto Repair
5114 E 5th St, Katy, TX 77493
B. Smith Automotive
I have been working with Brian and Chris for over a year now on numerous occasions for all three of my cars, Volvos and Hondas. They are extremely professional, courteous, friendly, fair, honest and prompt. They give me rides home, stay after hours so that I can pick up my car, and give great advice about repairs.
I am so happy I've discovered Smith's, though sadly only after wasting thousands at dealers and specialists.
I was new to Katy and nervous about finding a mechanic. I'm somewhat car savvy, but I'm also a woman and fully expected to have to go through several before finding someone I trusted. I could not have been more wrong. I found Smith's Auto Repair online and saw their ratings on many sites was phenomenal. I've now taken my car and my fiance's car in for repairs, and I wouldn't even dream of going anywhere else.
They are honest, fair-priced, and very knowledgeable. THANK YOU for giving me a peace of mind in a very corrupt industry.
My friend and I are actively heading out of town to a bachelor party. As we are passing through Katy his truck stalls out on the freeway unexpectedly. Freaked, we turn it over and pull off to an Auto Parts. They test the engine, battery, and alternator- no issues. We look up nearest places and find Smith's and head there. They are packed- it's 4:30pm on a Friday. The mechanic tells us he isn't sure what they can do but he notices something quick- a leaf in the O2 sensor. He flicks it out and boom, the truck is totally fixed. He refused to charge for such a simple thing. What a boss!! I wish I lived closer so we could frequent here. So, if you were busy waiting for your car, it might have been us keeping you waiting a couple of extra minutes, sorry guys, but Austin is waiting!
After reading various positive reviews, I thought I would give them a try. Called ahead the day before and was lead to believe issue would be a relatively quick fix. Took vehicle in a little before 0800 and after listening to various excuses, changing stories and my doing quite a bit of walking finally got the vehicle back a little over six hand half hours later. Do not recommend.
I have been using Smith Automotive in Katy TX since 1999. The service is great and at an honest price.
The best thing about Smith Auto is they DO NOT try to up-sale you like all the other places! As a woman, I always felt at a huge disadvantage whenever taking my cars in for service...I felt like I paid way too much for things I really did not need...I never left a service center feeling good about being there!
At Smith Auto I really felt like they were taking care of the problem and not trying to find (create) other things to pad up the final bill.
I get a warm friendly feeling when dealing with Smith Auto and feel confident they are taking care of my car in an honest and professional manner.
So in closing I will say that in my 13 years of using Smith Auto (for everything from engine work to oil changes), I have NEVER felt over charged or sales-pressured and have always been satisfied with the service I received.