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Home warranty company sent Clear Water to look at the leaking water heater. Wanted to charge me $450 on top of water heater cost and labor that warranty was paying for. I spoke to Mike about the outrageous charges. He said he was going to look into it, but I never got a call back. A joke of a service and price gouging at its best. Stay away from these guys.
We submitted a claim with our home warranty company who contracted Clear Water Plumbing to come out to check our garbage disposal and water leak under our master bedroom sink. A guy named Mike called my husband to set up an appointment on a Wednesday afternoon and said he would be there by 1 or 2. My husband took off early from work and Mike didn't show up til after five. He said our garbage disposal would be covered but our sink is not. Little did he know we have the premium package and we confirmed with our warranty cover that it's covered. He told my husband he would order the parts and he would be back Saturday to replace our garbage disposal. Since then he has been missing in action. He will not return our calls or calls from our warranty company. He is very unprofessional. We left at least five voicemails for him. Our home warranty company finally switched contractors and hopefully we will have all our concerns fixed! Stay away from this company. There are 100's of other companies in Houston to use. I am also reporting him to the BBB. We have been without a kitchen sink through the holidays. RUN FAST FROM THIS COMPANY!!!!
I would just like to report that I just encountered this person on the road just now with my 8 yr. old daughter in the car. He was driving too fast as we were going through road construction and the guy in front of me made a turn and as I was slowing down Clearwater plumbing was behind me and almost rear ended me and then he had the nerve to give me the finger. Really? While at work representing a company? I would steer clear of this company all together.
Terrible service from Clear Water Plumbing. I placed a claim under Home Warranty of America for a leaking sink. This guy Mike and his son came to my home trying to find the problem. 10 minutes later he told us that the problem was the sealing between the sink and the counter top and the best thing of this deal is it is not under "plumbing" so he couldn't fix the problem. We ended up paying $65 for his opinion of the problem without getting anything fixed.
I don't recommend Clear Water Plumbing or Home Warranty of America. They are part of a freak show that happened at my home this afternoon.
I placed a claim under my homeowner's policy for a runny toilet. Clear Water Plumbing (Tony) came to the house and installed a new "kit" on the toilet. A week later the toilet was running again. Placed another service call; Clear Water Plumbing came out a second time and replaced the handle. Again, it worked for a couple days. It is now running yet again. Placed a third call and they are scheduled to come again. I have absolutely no confidence that this guy will get the job done. His work is under warranty for 30 days, parts for 60. These three calls are all within the 30 day period. I believe I'm going to just have to spring for the cost of a real professional because these guys are not fixing the problem. I would not recommend them at all.