This was the worst experience ever! It took over 2 hours between corporate and the store get a rental because nobody wanted to help me book a rental saying it is too late to book a car 5 days out. I know you can get a rental the same day so that was lies. Then when I talked to Demetrius he was able to get me a rental. Then, they day of the rental, I had to find my own way to the rental place because they did not want to give me a ride. After I got there they told me there is no reservation in my name and took them five minutes to actually find it. Then, they go there is a deposit fee. Well out of all the other times I have booked I was never charged a deposit fee. Demetrius should have said something on the phone when he decided he wanted to be nice and help. So I had to deal with them mocking me and looking at me like I am dumb. Then they did not have the car I booked at there location and I told them they better find something because I am livid and I have to leave because now I am late. They told me it was not there problem. So when I finally got a car, it was dirty on the inside and the rubber on the side wall of the tire had a gash in it but thats ok because thats how they now rent out to customers, dirty and road hazardous. Then he was trying to make my buy there gas and insurance after a few minutes of arguing he said its ok you can use yours. I know I can use mine because that is what I have always used. When I left the gas tank was under half full. Like why wasnt the gas tank all the way full? The car should have been ready to go not let the customer clean it and fuel it before leaving. Then when I returned the car, the guy could not figure out how to swipe my card to pay. Granted, he was a tad nicer than the first guy, but he did not know what he was doing. After dropping off the car, I ended up walking home because I was not about to ask for a ride especially sine they would not grant me one in the first place.
I don't think I will ever go anywhere else. The people are welcoming. They acknowledge your presence while waiting. Offer you water.So you are treated in a friendly fashion. The staff is very helpful and patient.Be sure to let Fred, the manager know his staff is doing a very good job at serving their customers...He has helped me with my rental more than once...He is the best...Thank you Fred!
They have been awesome! I always get a very nice vehicle and the staff on Mason in Katy are great! The rates are not bad either!
Have been their regular customer.Friendly associated having variety of cars to accommodate and suit the cliental.Advantage they have over others is the FREE PICK UP AND DROP facility they provide.
Shemar and the team went above and beyond their duties to help me. I needed to upgrade my original rental and Shemar had an upgrade ready for us within 2 days. I would recommend Shemar and his team to everyone!!
I rent at least 3 times a month from this location. Each time, the customer service is outstanding! ! The entire staff is friendly and so helpful! !! Great people, great service, and great cars!
Great place to rent a vehicle under any circumstance. Great customer service. They will also give you the most reasonable rate at this location.