Terrible customer service, not the best pedicure either. Definitely worth the few extra dollars or wait to get them professionally done.
This store has no problem taking your money. But when you need to exchange an item because you picked up the wrong thing, you get the big "We do not exchange" sign thrown in your face. The item I needed had not been opened and was in the same condition as when I bought it two days ea…
23501 Cinco Ranch Blvd Ste B130Katy, TX 77494
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Please do not go to any Regal Nails. My daughter was traumatized today at Fry and West Little York. The lady made her foot bleed and a lady who said she was the owner wiped it and said she should not be complaining about that little blood. After she continued to complain she was yelled at and then demanded payment for service not rendered. I just can't believe it. Then they called the police implying that she refused to pay. She actually have the phone to my daughter to speak with the officer. The policeman on the phone asked were there mental issues related to calling 911 for this. I hope my daughter's toe is not infected. This has triggered another bout of anxiety for her considered we had to relocate to my sister's house because of no electricity and flooding.
They care more about the decor than the quality of products and the quality of their work, perhaps that's why they charge so much for the crappy work. For pete's sake the TOILET didn't even work. Awful. I thought this place would be great and wanted to like it, however the quality of work just isn't worth the $$$. I had a shellac mani and pedi on Thursday, I was told this would last for at least for weeks by the staff, however 4 days later I noticed cracks in the nail color. By day 7 I had several nails with chipped polish, because of my work schedule I returned to the nail shop as soon I could which was by day 11 I explained to the so called manager what happened, she had another lady remove the polish and talk me into upgrading to the dip powder. I explained to this lady how my previous experience with them wasn't great due to the shellac not lasting a full week. When it was time to leave I was charged FULL price. I didn't expect a free service but at least a 10% or 20% discount and an apology but nothing. The nail tech even asked the manager in another language and was told no discount. I tipped the nail tech and told them I WILL NEVER RETURN and would be sure to post a review. These people do not care about the quality of their work, their focus is on getting as many clients possible for the $$$$ but none of that matters if they can't secure LOYAL customers. DON'T WASTE YOUR TIME OR MONEY have quality work done elsewhere.
I have been going to this salon for many years and they.are extremely clean and professional! Always eager to please. All technicians are good so it doesn't matter which one you get!
Firstly I have to say that when someone is making an appointment for service it would be nice to respect customers time and have a technician available at the time I have schedule an appointment for. It has been a never ending story of me making an appointment and person requested not being available till 30 min later. One time I was asked to leave and comeback in 2 hours as the person I always receive service from was over booked. Regardless that I made appointment 2 days in advance and have planned my day to be somewhere else. Today I waited for 20 min to get pedicure and over 45 min to get a manicure when I have called to schedule an appointment in advance. It seems that the owner doesn't care about customer service as in the past an employee there allowed himself to yell at the customer and nothing have been done. It is not like there no other nail places , there are a few on every plaza, needless to say I will not be returning here again.
Do NOT waste your time or money going to this place. It is horrible! The staff doesn't listen to what the customer asks for. I regret going here so bad!
If I could give it zero stars they kept messing up my nails and it was horrible don't ever go to this place it's horrible !!!
This was the worst customer service and fill in I have ever had. I was just there Sat (2/20/16) and perhaps it was because the staff was ready to go, but there is no excuse for the rushed service given. I'd rather they decline to fit you in than give such poor work. The station I sat at was NOT CLEAN and still had all nail dust and shavings from the previous customer. Also, when I asked questions, I received no answers and the tech talked to the other women (loudly) the entire time she did my nails- which wasn't long. The acrylic application is very uneven and it still looks like I need a fill! The tech forcefully pushes your hand away when she is done with each step instead of politely asking for the next hand--I actually had to tell her not to push my hand that way again. When I sat for drying, the dry station had gum stuck to it that nobody bothered to clean. DO NOT get your nails done at BeBe Nail Salon on Fry Rd....it's def a waste of $. I'm going to get my nails REDONE tomorrow!
Everytime I've come here I've had a great experience.I've gotten gel manis a few times and everytime it's lasted 2 or more weeks w no chipping. Yesterday I decided to get an acrylic full set and my tech did such a good job, she took the time with shaping my nails the way I wanted and I love my nails! Will definitely be a loyal customer to this place.
Awful! Awful Awful! Everything was wrong with this salon! Cold water bowl, tech kept clipping and clipping and nipped me TWICE so that I bled. Filed my nails back and fort, "buffed" the top surface of nails with a rough grit buffer. That's just the start. They have millions of colors they want you to choose from, but they are on white plastic with a thin coat so the actual color is hard to know. I brought a picture but the tech chose wrong color, we started again and I was assured that the color would get darker with more coats, but it was still wrong. The tech polished all the way to the side cuticles which gives the finger tip a wide appearance, that is very amateur and the end result looked terrible. I had a gift card and when I asked what I owed so I could get out of there, she asks how much the card is for, like she'll charge me based on how much money I have! Horrible nail salon! Another customer was complaining to her tech. Tons of teenaged girls milling about. My tech wore a dirty smock. YP wouldn't let me give salon 0 stars. DON'T GO HERE