Absolutely horrible customer service. We live in the country and centurylink has the area monopolized. We pay for 8 meg and are lucky to get 4 on a good day. Have completely rewired the house with new CAT 5 cable and a switch. Called Centurylink and their rep suggests we pay for a service tech to come out. The crappy service is beyond pitiful. Centurylink would not be in business if they had competition in rural areas.
Extremely helpful and awesome deals. Very knowledgable about phones and services. I highly recommend this company! Support your local business and stop supporting big corporations!
We used to love supporting this small local convenience store. New ownership has raised the prices almost double what they used to be, now has a minimum purchase for running credit cards, and has installed an ATM so he can charge ATM fees when you cannot run your card to make your purchase. On top of it all the employees are irritated to serve you and ring you up. My cashier walked off halfway through the sale leaving another employee to finish the transaction. Needless to say this will no longer be our local convenience store of choice.
This store sold 3 iPhone 6s to someone, and added them with Florida phone numbers to my account. Imagine my surprise when I got the bill and financing charges for the phones and activation.
A few years ago I went in to trade a car charger that had stopped working. The Spring Rep asked when I bought it? I told her when. She looked in the system and said there was no proof of me purchasing the charger. I used one of their computers to verify it. She saw it and said, "well it's not showing up in my system, I don't know if you bought it". She did not trust or believe what I was telling her. That didn't sit well with me. I felt like she was accusing me of scamming them. I've been a customer for 10+ years, I buy updated smart phones every 2 years, and I have 5 lines on my account. I was not satisfied with her customer service approach. Today I called about an iphone case. It is a lime green silicone and black hard plastic iphone 6 cover made by Ballistic. The lime green part of the case gets dingy or dirty looking and will not wash off. The Sprint Rep asked when I bought it. I told him when I bought it. He said I didn't qualify for a refund but can come exchange it for the same case. I didn't want the same case because that silicone has a tendency of beciming dingy. He got a little snappy with me by giving me an example: (in my opinion a poor example) saying, "Well if I buy a sweater and spill stuff all over it, I'm not going to get my money back for normal ware and tare". I let him know that this is not normal ware and tare - this is a customer that is not satisfied with a product and would like an opportunity to exchange it for another color that doesn't have a tendency to get dingy, most likely a darker color silicone, gray or black. He got a little rude (again, making me out to be like someone trying to scam them or get something for free), I told him, "Otterbox refund or will send you a different color if you selected a silicone that eventually makes your phone look dingy." Well, his response, "I'm not Otterbox". WOW - Really? The first time I went to this Sprint store to exchange my car charger - I told myself that I would never go back because of the customer service. I should have listened to myself, because today - I just didn't like how I was treated. I called Sprint Studio (downtown) which is where I've gone since it opened, and the Sprint Rep not only explained it to me but was very respectful about the entire process. Sprint on Broadway - be nicer to the paying customers or go work somewhere where people skills aren't a requirement. I do not like to be treated that way when I pay for service and products on a regular basis. Thank you
Came in for phone repair last week. There was an issue with one if there technicians whom wasnt qualified for this type of repair. I had to go to his competitor for the repair. For the inconvenience not only did Mike pay repair which was $60 more than Goodcall charges, he also gave me another $20 off my T-mobile bill. He didnt have to do any of this. That was excellent customer service and I highly recommend these guys!
warning! warning! please people stay away from this place and the other 3 locations in north kansas city.They also have more locations all over KC . I do not want you to have a bad experience like me ,I had a nightmare when one of the owners followed me to my car screaming at me.He did not care I had my 10 month old baby with me,he did scared him that bad that I had to called police to help me.My baby did not want to eat after I left the place and took a couple of hours for him to calm down from the stress he had out side of that place.They sold me a 3G cellphone for more than $400.00 dl yes!!!! for $ 400.00,of course they told me it was a 4G and they got mad because I did sue them so they changed my telephone number without my authorization as a revenge.He was threatening me.He said his brother was a lawyer and he was going to destroy my life.I have been getting calls from private number and I am very worried about my baby and myself don know what they can do to us......please stay away from that place.
So I bought a phone from a guy and turned out it was hot. He said he works at this store and they put stolen parts on phones so they work he did give me back my money but he knew the parts where stolen then he told me that's not shady. Decide for your self I guess
First the hours they have listed aren't really when they'll be open. Half the time when I come here they're closed early. Just like thanksgiving, they were "open" 6pm-10pm. I was there at 9 and they were closed, however I was there earlier at 6 which they were open. The worker was rude and I ended up leaving. And returned at 9pm wasting my time and gas. Now its fridaym morning, I was the first customer at 9am, and I've been sitting in the store because the employee yesterday messed up my account. The worker now has ignored me and help everyone else that walks through the door. Worst service I've ever had. If you have cricket, just go to the Liberty store.
DO NOT, AND I REPEAT DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They LIE to you and take FOREVER to get your phone fixed and are VERY unorganized! Customers are not their priority! Never Ever will do business again! Beware