I walked into the Office Depot store # 00239, in Kansas City, MO, on Sunday, November 11, to try and ship overnight to my son's dorm his forgotten school backpack. I spoke to the young girl (who looked very sleepy and showed no desire to be there) at the copy and print center (employee: od00239) and she gave me a few options, I choose express delivery for $115.15 (order #: 00164907000115157).I have been provided with a tracking number and she confirmed the package will be at the destination next day, Monday, at noon.Turns out my son is not receiving anything and, calling the USPS, the tracking number doesn't pull out anything. They suggested to call the manager of the store who originated the shipment. I explained my problem and he said that the package is still in their facility and he doesn’t know why the USPS didn’t pick up or when they will.I was very upset to learn that not only I paid the money (two days shipping would’ve been $25.00), but they forgot to notify the USPS for picking up. I've never seen anyone acting so careless, a manager to say that he simply doesn't know why his employees failed to explain that the store doesn’t guarantee overnight delivery (why have I paid that for, then??) or how the whole shipping process works… Who knows?? When I asked these questions he HUNG UP ON ME, not once, but THREE TIMES. I escalated the issue with the corporate and they did call ( I couldn't pick up) and left a message to call back and ask to talk to "any manager". What's the point? They know exactly what happened and should take action to train better their employees and hire more competent and courteous managers.