Front office is crooked as they come. Beware! The over all nursing care is fair. Too many residents and not enough care people.
2900 Clay Edwards DrKansas City, MO 64116
From Business: NorthCare Hospice & Palliative Care offers services to patients with of end-stage illnesses, including chronic lung diseases and congestive heart failure. It prov…
501 W 107th StKansas City, MO 64114
From Business: Welcome to your Kansas City, MO Brookdale Wornall Place, the national leader in senior living solutions for a simple reason: we help people age well. Our speciali…
THERE ARE UNSAFE LOCKED FIRE DOORS STAFF SPENDS MORE TIME TALKING AMONG THEMSELVES INSTEAD OF CARING FOR RESIDENTS. STAFF RARELY WASHES THEIR HANDS, OR THE HANDS OF RESIDENTS. TIME OUTSIDE HAS TO BE SPENT IN SMOKING AREA WITH THE SMOKERS. ONLY 12 CHANNELS ARE AVAILABLE ON TELEVISIONS . THE AMOUNT OF FOOD IS MINIMAL AND MORE FOOD FOR STAFF IS $15.00 A DAY /
This place is horrible! Please do not take your loved ones there. We had my grandmother there for less than a month, and took her out. Fortunately, my aunt stopped by to check on her daily. Each day she found something new. She was neglected, they left her in urine soaked clothes, her teeth were unbrushed, she was left alone in a dining room and her clothes disappeared & she had someone else's clothes on one morning. We are now worried that she even got her meds. They are very short staffed & can't keep people. There's always a reason. Then, the administrators were non responsive. It took another family member 2 weeks to get a call from one of the administrators, Jackie, who handles Medicaid applications. When she finally reached her we found out why she avoided her. She had not submitted the Medicaid application as promised after about a month - after kneeling between them in person and telling them eye face to face - and in writing in an email, we still have it with her name & specific message that she would submit and track the application herself - personally! Plus, another staff member promising the same thing. They mislead us. We believe that Jackie was trying to keep us paying the private pay rate out of our pockets of $199/day -$6000 vs Medicaid's $2,200 while we anxiously awaited Medicaid approval. She was slow walking & slowing down the process to collect more money from us. Jackie told her that the application was still on her desk unsubmitted! She lied & had a nasty attitude on top of that. She knew that we couldn't afford the private pay rate & were straining financially to pay it. She even asked Jackie to see if she could rush the process through. She promised that she would. Then avoided my family member's phone calls and emails to call her for 2 weeks straight almost daily - in addition to multiple email requests - on purpose! When they finally talked, she was very sarcastic, nasty and had a horribly bad attitude. Why would she be mad at us?!? Please don't trust this place. The care AND administration are poor - without an acknowledgment on their end to correct it. This is business as usual for them, unfortunately. So sad. Do your research & also check (state?) records. They had a federal fine in late 2015 for neglect & were fined $60,000. We will see if there is a way to file a complaint against them to earn others. Stay away please!
The social worker and Director of Nursing are very rude. As a matter of fact, the girl in admisdions and activity girl are horrible as well. I can honestly say my aunt has wanted yo talk to anyone from administration and EVERYONE IS RUDE! The guy in maintenance is more concerned with kissing the unit manager on 2nd floor than doing anything to improve the place. The Dir. Of Nsg seems to act like shes superior to everyone, yet is barely understandable. My aunt is leaving because of the substandard care she received. How is this place allowed to dtay open?
My life partner had to enter a long-term care facility a few months ago, and we picked Newmark because of the good ratings and the close proximity to our home. Everyone is nice, from the ladies at the front desk to the nursing staff, the aides and even the guys who give out the snacks. I am allowed to bring our little dog for visits, and my partner can even come home for overnight stays so many times per year. The nursing staff is also very good about keeping me updated on days I am unable to be there.
This is the most caring nursing home. From the laundry guys to food service to cna to lpn they love and treat my mom with love and care. I couldn't be more happy for the love and care she receives
The Doctor suggested we took our Mother here for rehab. She fractured her back. Spent 3 weeks there. She was a changed woman for the worse. Brian told us she walked the bar and when we picked her up to leave she couldn't even stand up in her wheelchair. We came to visit her 4 days in a row and everyday she had the same clothes on. We had to complain about it to get anything done. We notice the last 2 days she had the same clothes on. They over medicated her. Since she has left Carondelet Manor rehad we now have to spend more time putting her back together. It was all about the medcaid money. They suggested to us to keep her there until the plateau was up. We will never bring her back to Carondelet Manor again. Her doctor sucks.