3625 Broadway Blvd, Kansas City, MO 64111
Bike Parking: No
Price Range : Above Average
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A few years ago I went in to trade a car charger that had stopped working. The Spring Rep asked when I bought it? I told her when. She looked in the system and said there was no proof of me purchasing the charger. I used one of their computers to verify it. She saw it and said, "well it's not showing up in my system, I don't know if you bought it". She did not trust or believe what I was telling her. That didn't sit well with me. I felt like she was accusing me of scamming them. I've been a customer for 10+ years, I buy updated smart phones every 2 years, and I have 5 lines on my account. I was not satisfied with her customer service approach.
Today I called about an iphone case. It is a lime green silicone and black hard plastic iphone 6 cover made by Ballistic. The lime green part of the case gets dingy or dirty looking and will not wash off. The Sprint Rep asked when I bought it. I told him when I bought it. He said I didn't qualify for a refund but can come exchange it for the same case. I didn't want the same case because that silicone has a tendency of beciming dingy. He got a little snappy with me by giving me an example: (in my opinion a poor example) saying, "Well if I buy a sweater and spill stuff all over it, I'm not going to get my money back for normal ware and tare". I let him know that this is not normal ware and tare - this is a customer that is not satisfied with a product and would like an opportunity to exchange it for another color that doesn't have a tendency to get dingy, most likely a darker color silicone, gray or black. He got a little rude (again, making me out to be like someone trying to scam them or get something for free), I told him, "Otterbox refund or will send you a different color if you selected a silicone that eventually makes your phone look dingy." Well, his response, "I'm not Otterbox". WOW - Really?
The first time I went to this Sprint store to exchange my car charger - I told myself that I would never go back because of the customer service. I should have listened to myself, because today - I just didn't like how I was treated. I called Sprint Studio (downtown) which is where I've gone since it opened, and the Sprint Rep not only explained it to me but was very respectful about the entire process.
Sprint on Broadway - be nicer to the paying customers or go work somewhere where people skills aren't a requirement. I do not like to be treated that way when I pay for service and products on a regular basis.