Master Plumbing Co
513 W 43rd Ter, Kansas City, MO 64111
(816) 753-3888Add Hours
Phone: (816) 561-2299
Reliable Plumbing Co
08/11/2008Provided by Citysearch -
Condescending and rude customer support.
Got number from Yellow Pages and called for pricing info since business was near our home (we wanted to support a local company) and was treated like an idiot - even told I needed to talk with my husband before attempting to get info on home maintenance and plumbing repairs.
Was given advice on ""how to be a better person"" after only exchanging about two sentences with the plumber. Felt he was offended that I knew what I wanted and was shopping around. Hello - this is America!
Despite how offended I was, I continued to be professional and decided to just finish the call and politely move on, but never got the chance because he hung up on me! I had just finished telling him I respected his opinion and was trying to bring the call to a close and the next things I heard was a rant about how I could basically just continue on down my path of stupidity and a dial tone.
I've never been talked to like this before and was stunned, hurt, disrespected and upset. I called the receptionist back to see if she could help me process what just happened and then she hung up on me, too!
I have never written a negative review before and have extremely good and long-term business relationships with all of our existing contractors - we would have been great return customers. Their loss.