Adam's Mark Hotel & Conference Center
9103 E 39th St, Kansas City, MO 64133
Fax Number: (816) 737-4712
Adam's Mark Hotel & Conference Center - CoCo Key Water Resort
Outdoor Seating: Yes
Takes Reservations: Yes
Bike Parking: No
Pets Allowed: Yes
Wheelchair Accessible: Yes
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I FREQUENTLY VISIT KANSAS CITY FOR BUSINESS, AS WELL AS PLEASURE. I HAVE STAYED @ MANY HOTELS IN KANSAS CITY & I MUST SAY THAT THE HOLIDAY INN ON THE COUNTRY CLUB PLAZA HAS BEEN THE BEST EXPERIENCE OF THEM ALL. THE EXCEPTIONAL CUSTOMER SERVICE IS ABOVE & BEYOND ANY 5 STAR HOTEL I HAVE STAYED @ AROUND THE U.S. THE AMENITIES ARE GREAT. THE ROOMS ARE VERY REASONABLE. IT IS LOCATED IN A GREAT AREA THAT IS ONLY MINUTES (WALK) TO THE MOST POPULAR SHOPPING & DINING AREA IN THE CITY. UPON MY CHECKING IN TO THE HOTEL, GINA & TRACY WERE VERY HELPFUL & POLITE. THEY INSISTED THAT IF I NEEDED ANY FURTHER ASSISTANCE WITH ANYTHING, TO JUST LET THEM KNOW. I SINCERELY APPRECIATE GREAT CUSTOMER SERVICE & WILL BE STAYING WITH THEM EVERY TIME I ARRIVE IN KCMO. THANKS FOR A GREAT STAY......NICOLE C.
06/05/2008Provided by Citysearch -
I am very disappointed in this property. I'm here for four nights for a conference with 150 attendees. Yes, the rooms have been recently renovated. It's cool to have a new HD plasma TV, and a leather chair. It does not make up for unfriendly, unhelpful staff who could care less about their guests.
There is a musty/moldy smell on the second floor (many of my collegues commented on it.) The hotel is understaffed (1 bartender no waitress in the evenings) Rooms were not ready at 6pm when our group was trying to check in.
There is no ice machine on the 2nd floor in the east tower. (there is an exposed copper pipe sticking out of the wall beside the pepsi machine where it's supposed to be.)
They seem to be running out of everything, liquor, soap, cocktail napkins, coffee, diet coke?? What makes it worse is no one wants to apologize or make amends for the poor service.
The hotel is beside the sports stadium, but otherwise is isolated. We feel ""trapped"" without a rental car. It was a long thirty minutes from the airport.
The conference food (buffets) were marginal at best. The breakfasts are particularly weak. I'm hoping our company got a heck of a deal on this place. My conference evaluation form will include ""don't ever send us back here again!""