1701 W 133rd St, Kansas City, MO 64145
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I have used Academy Bank for the past 5 years and am closing my account this weekend. Your team has arbitrarily removed my account access at any given time multiple times over the last 5 years with zero warning.
This happened once again this morning, when I had a minor emergency and needed to transfer funds from my savings to my checking account. Upon trying to login, I received an "invalid access token" error and was unable to access my account for 1.5 hours - that is, until I went to work. I was able to login at work, but not on my home computer which raises concerns about the security of my online account.
Anyway, I called this morning to try and have this resolved and was on hold for NINE minutes before hanging up - not ever having gotten hold of one person - and resorting to the chat option. I do not prefer the chat option because I tend to get an attitude from the people I've spoken with.
Additionally, your company changed the routing number on my account without informing me - I believe during 2015 or 2016 - making me late on my bills one month. After this was done - without my permission OR consent - I asked for new checks that reflect this new number, and your company told me I needed to BUY MY OWN - Regardless of the fact that I was supplied with about 5 books of checks when I first opened my account.
It is absolutely unacceptable to have removed access to my bank account without informing me, not once, but multiple times over the past 5 years and arbitrarily change my account information without ONCE letting me know beforehand.
Because of these experiences, your company has hurt my credit standing and personal finances. For these reasons. Your company's incompetence could be considered criminal in some circles, given the apparent recklessness and apathy when it comes to protecting personal information, not to mention the lack of regard for timely and clear communication regarding my account.
I would highly recommend either reconsidering your company's business model or wiping the slate clean and bringing in competent, trained staff who understand the seriousness of these issues.
This has to be the worst bank I have ever seen... They are slow I waited around for 30 mins just to open a new account. While one of the bankers just handed out candy... After waiting around for 30 plus mins I just walked away.... They really need new staff there... Not a good way our a first impression on why I should do business with them .����
This bank is terrible. My husband took a cashiers check which is guaranteed f funds and the tellers had no manager there to approve an amount over $1000 so they refused to cash it! They told us we could drive to another branch with a manager present but they refused to give us the money. Horriblel customer service!!!! Do not EVER bank here.
If you like standing in long lines listening to ghetto customers argue over how much the bank will let them overdraft, you'll LOVE Academy Bank.
Look at the line outside of check cashing shops and payday loan companies. You'll notice a distinct similarity between those lines and the line in front of Academy Bank.
This is the worse bank I have EVER been to. Our non-profit has had an account here since back when they were Midwest. Since the switch, they have been horrible! I have had to go in to fill out paperwork 3 times to transfer the name on the account and each and EVERY time, they lost the paper work. However, they did update the address so I can't get the information about the account anymore and I also CAN'T GET MY NAME OFF OF IT!!! It is rediculous! I would not recommend this bank to anyone and will be telling everyone I know NOT to go here!