I requested a drop off for the next day at Gates Ultra Wash and was told it would be ready at noon. Upon arrival my clothes were not folded and ready and when I asked for a discount for part of the service not being provided, the owner Theresa ignored my request over the phone by simply not responding. If I could give less than one star, I would. The staff deflected blame as well by saying they didn’t see that the laundry was supposed to be finished by noon saying that they “Didn’t see the time” which was very clearly marked. Very poor experience. Do not go to this establishment.
I wish they had a - star I would use that . The issue is with management and the lack of respect for the people that use the laundry . And if we didn’t come in there would be no need for a laundry . Needless to say the issue is all over 2.50 that could have been resolved very fast . So now they can add thievery to the name I for got my bleach at home and said well I don’t need much so I’ll buy some at the laundry . It was 2.50 I got it and started to pour and notice it was water no bleach smell what so ever and some of the other lady did also so I call over to the attendant. To tell her she took the bottle back and agrees it was water ( so they Dilute the bottle to make more money ) so now she has her so called product and I’m asking for my money . The lady on duty said I would have to wait till the manager came the next morning . So I did here’s the kicker She was so rude telling me that all the bottles are real bleach and saying I’m a lie . So I told her you have your product back I want my money . So there is no debate over weather there’s bleach in the bottle at this point I don’t care I was at you Hillary at 7 o’clock Sunday morning and I left at 9 o’clock Sunday morning so a whole day and I didn’t get to come back till Monday morning at about 9 o’clock . So all of the bottles could’ve been field Bob Dan that’s not the issue the issue is you have your product back and I don’t have my money so basically you’re a thief and I called the police and they did nothing so I’m speaking to the BBB and the community Now no one should be treated like this period . All over 2.50 some would say really and I would say yes really .
Rude rude people. Lots of machines down. And not clean for being a new location. I wouldn't send my worst enemies here. Stinking up the neighborhoods
I read Gail's review. I think she is very rude and moody. Why this business refuse her ? She knows. Have a wonderful days
The owner is moody!! Nice one minute and very rude the next. I've been going there for over a year and today was over the edge on rudeness!! I've also seen him treat other people this way!!! Will never step foot in his facility again!!!!
Nice quiet atmosphere attendant very nice polite and courteous.. Dryers work very well dried all my clothes unlike Main Street laundromat and washed my clothes very well and I could see the water in the machine
Very courteous personnel and timely service. My comforters and blankets smell so good! The owner is very conscientious and helps take the laundry to the car. Very nice.
Went here to wash our comforter and lost 4.75 for the machine because we put the money in before closing the door, the manager or owner was there and saw this happen... She didn't offer a refund because "all laundromats are like that"... Well we don't normally go to laundromats, and there was no sign or instructions on the machine noting this. Worst of all, she sat there and watched us put all the money in with the door open and didn't say a thing. Needless to say we didn't fork out any more money to these people. We just took our dirty comforter and left.
Friendly people. Their card makes it easy to do laundry. Also,the place is kept very clean.
Not pleased with some ratings uncertain warm days they force people out no matter if the clothes are finished or not the owner and his wife make rude comments