First time renting from National @ MCI. 12/23 - 12/30. I have the "Emerald Isle" club and there was a good selection of cars to choose from. The vehicle I chose fit my needs and was low mileage/clean. My only complaint is that the rental return was "Sketchy". We returned the car 12/30 @ aprox 2:30 in the morning, the facility was open but there was no one there to accept the vehicle and complete the transaction. On the "Express Check-in" material that was provided when we rented, it said leave keys in car and fill out the information and deposit the express checkin in the drop box, but I was unable to find a drop box. I put the keys in the car, took a date stamped picture of it sitting on the lot, put the express check-in information under the keyboard and hoped for the best. It reminds me of Guam, where a guy I know returned a car and wound up getting billed for the car because, the person he thought worked for the rental agent, did not.In the end, all worked out, received confirmation via email that the transaction was completed. All in all favourable. I would think it would be easy/no more costly to install a secure drop box and instruct people returning during off hours to fill out the information in the express check-in, lock the car and drop the keys and express check-in document in the secure lock box???? But that is me.
I rented a midsize car (Toyota Corolla) on Monday, 9/22. I was planning to drop it off Saturday, 9/27. I received the weekly rate of $115.68 for a total bill of $199.83. I dropped the car off a day early, Friday 9/26. Can you guess what they did? By dropping it off a day early, I was no longer eligible for the weekly rate. So they removed the weekly rate from my bill and replaced it with a daily rate of $170.88 for a total bill of $851.48. I probably could have rented a stretched hummer limo with a chauffeur for that daily rate. It took me four phone calls to reach someone. First I called 800-264-6350. The automated system transferred me to an Austin location. He could only give me the number for the Kansas City airport location. Second I called 816-464-2500. The phone just rang and rang for about a minute. Third I called the 800 number again. While I was waiting for the billing department, I was disconnected. Fourth I called the 800 number again. This time I reached a billing person and she said a manager from the Kansans City airport location will contact me. I'm still waiting for the manager to call. My reference number is 209-119-32.
Upon arriving at the rental counter everything went well until I had to wait 5 minutes for an employee to walk me to my rental along with outer customers due to there not being enough employees staffed to handle the customers (3). Our car selection was non existent and we had to settle for a silver Nissan Altima. After inspecting the car we noticed there were cigarette buys under the driver seat and the car was filthy inside and outside. With no other options available that included heated seats we were forced to take the car. Once we got to our destination and prepared for a road trip I noticed 2 rear seat belts were missing from the seat cushion. Needless to say we couldn't fit everyone in the car as planned. I returned the car and informed the employee of my issues but couldn't stay to discuss with a manager. I was informed I would receive a call after giving my email and phone number. I was given a $20 credit but I requested a call from the Branch manager for further action.UPSET
Sales staff was very nice. Got into the Maxima and all the windows were down so I didn't think anything because it was a nice day. It got a little hot so I put all the windows up and then a God awful skunk smell came over the car. Obviously someone had hit a skunk in the car and it smelled horrible. If you have ever been to KC and drive south, there is no other Enterprise dealership to return the car to. So I just drove with the window down. Upon returning the car, the sales man said they do have a lot of skunks around that part of town KC International?????Beware...Smell the inside of the CAR before you drive away. I did NOT drive the car the entire time (4days) I was in Clinton Missouri and then when driving back to the airport the smell had finally gone away. SMELL BEFORE YOU DRIVE!
The car rental process online was fairly simple and straightforward, as was checking in at the counter upon arrival in Kansas City Airport. Hwoever, the car we selected (there was not many to choose from) was very dirty on the inside. The center console was digustingly dirty, there a few items left inside from a previous renter. We would have switched cars but given we had loaded our luggage in the trunk and it was pouring rain, and that we hadn't noticed the extent of the dirt, we did not get out in the rain to switch cars. In addition, most of the seats were stained from what appeared to be some major spilling accident throughout the car. Sadly, this is not the first time we experienced a messy Alamo car.
I rented in good faith, what i believed was the going price for a rental. After a couple of days I found out that for the same size vehicle, Enterprise was $40/day higher. That's to much. I returned the car after 2 days and 6 hrs of use. In the last hour there was a flat and I repaired it myself in a 100+ degree temperature. When I asked the gal at check in about knocking off the full day charge for the 3rd day, she said no. I did call national and they credited me the day, but for a 2 day rental of a midsize car was $200. That's ridiculous. I can promise you this. I have shared this on my social media and will do my very best to never use Enterprise again.
I just became a Emerald member. Booked a mid-size vehicle at KCI expecting to find small SUV's. There were many SUV's and mid size cars to choose. I happened to luck out as a 2017 Dodge Grand Caravan was sitting in the Emerald Isle area. I jumped into that one as it was precisely the size I wished for but couldn't afford. Great vehicle, clean and loaded with options. I felt like I was doing something wrong or that they had parked it in the wrong area. Very happy with the vehicle, attendant receiving the vehicle at 5am was courteous, pleasant and got me on my way in seconds flat. I will most definitely stick with National.
95% of my rentals are with national the sister company of enterprise. I was thrown off by having to stop by the counter to pick up my car. The person working the counter did not ask if I needed a GPS and charged me for it anyway, good thing I was paying attention to the total bill.the few times using enterprise I have not had great service like national. Be aware if you use national and enterprise you can get points for both companies, but can only use your points for one of the two.
I travel for business for a very large company. I have to say most of the time everything is fantastic. I was a bit disappointed this time. The car was filthy on the outside. The gentleman said it was because it is too cold to wash the cars. I can understand that but at least do the windows. I could not see a thing out the back window and had to wash the front window at a gas station after I left the lot and realized I could not see well through the dirt
I am a Emerald Club member by choice, as it is very convenient for my business and personal travel. Always pleased with the choices of cars to pick at their sites. In Kansas City I had a nice selection, ended up with a small SUV that had all the features I needed. Quick and easy to get your car from the airport, shuttle busses are always coming thru, especially at busy times. Nice airport and convenient to get to the car rental facility.