Came in for phone repair last week. There was an issue with one if there technicians whom wasnt qualified for this type of repair. I had to go to his competitor for the repair. For the inconvenience not only did Mike pay repair which was $60 more than Goodcall charges, he also gave me another $20 off my T-mobile bill. He didnt have to do any of this. That was excellent customer service and I highly recommend these guys!
Serving the Kansas City Area.
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Serving the Kansas City Area.
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Serving the Kansas City Area.
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Serving the Kansas City Area.
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warning! warning! please people stay away from this place and the other 3 locations in north kansas city.They also have more locations all over KC . I do not want you to have a bad experience like me ,I had a nightmare when one of the owners followed me to my car screaming at me.He did not care I had my 10 month old baby with me,he did scared him that bad that I had to called police to help me.My baby did not want to eat after I left the place and took a couple of hours for him to calm down from the stress he had out side of that place.They sold me a 3G cellphone for more than $400.00 dl yes!!!! for $ 400.00,of course they told me it was a 4G and they got mad because I did sue them so they changed my telephone number without my authorization as a revenge.He was threatening me.He said his brother was a lawyer and he was going to destroy my life.I have been getting calls from private number and I am very worried about my baby and myself don know what they can do to us......please stay away from that place.
So I bought a phone from a guy and turned out it was hot. He said he works at this store and they put stolen parts on phones so they work he did give me back my money but he knew the parts where stolen then he told me that's not shady. Decide for your self I guess
DO NOT, AND I REPEAT DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They LIE to you and take FOREVER to get your phone fixed and are VERY unorganized! Customers are not their priority! Never Ever will do business again! Beware
The business gets 1 star, only because there are no options to give it ZERO.The owner of the business greeted me and tried to hit on me, despite him telling me he was married and me telling him I was married also.When i wanted to speak only about my phone repairs- phone was brought in for another issue (still functional- could call/text/use web/use apps), and during the initial visit- phone was damaged and returned to me in non working order.When i called the store to explain what happened, I was told to bring it back in. At this visit, i met the "owner" from the above scenario. He was very aggressive, implied that I was only trying to get a free phone/free product. Told me to call God, BBB, whoever I needed to because he was NOT fixing my phone. Told me to put the phone on craigslist. Told me to sue him.I came into the store with a good attitude (thinking my phone was going to be repaired) so there was no reason for owner to get aggressive with me. He pretty much just flew off the handle for no reason, reading other reviews- i guess this is the norm for him?Owner told me to leave my phone, and they would call... No call ever received.Finally called to followup on the phone, and was told it was ready.Upon picking it up, phone still had not been repaired. I wish I never took my phone here, at least i'd still have a working phone (despite the issue i brought it in for-phone was not charging properly). Now I am out of a phone, and nowhere near the end of my contract. Owner screamed insults at me as I was leaving store, and followed me out and watched me get into the car.I will never go here again. I encourage you not to as well. I have lived in Kansas City all my life and in some pretty crappy areas, and NEVER have I ever been treated to or spoken to the way I was here at Good Call.Please do not go
I was looking for an Iphone yesterday and had called these guys about getting a Cricket Iphone. At which point they told me how big of a mistake that might have been and they offered me a much better deal.. and I got the phone a lot cheaper than I would have otherwise paid at Cricket.I will def be back at this store and plan to take my wife and sister in law there tonight to see if they can get hooked up too!Thanks guys!
First off, I was lucky to find this place because of their TV add...I looked them up online and read some reviews...and yeah okay...some people you just can't make happy. I have no idea how ANYONE could have had a bad experience here! The staff is AWESOME, funny and professional all at the same time. You walk in and feel like you can hang out there for hours. Seriously. And Gabe is AMAZING at what he does...thanks again! I went in because of a cracked cell phone screen...and my phone works better now then the day I first opened it. 5 stars to Good Call Wireless for sure...if anyone ever needs any kind of repairs for their cell phones...this place is a must go to first for sure!! :D
This place is horrible stay away! They know nothing about phones, took my iphone in to get the battery replaced and they completely screwed up the phone and they still charged me. Had to go buy a new phone after my visit. , walked in with a perfectly functioning phone and walked out with a worthless phone and had to pay them and they didn't give a care. HORRIBLE
I don't know what these other people are talking about but I received great customer service and even though I had to go to the other store to get what I wanted they helped me out and even upgraded me. The guys name was aladin but gabriel I believe was his name helped me at NKC store they were honest and up front with pricing and availability on the phone before I went in there and got to talking and had an upgraded version of my phone at their other store so that's why I went there. Stop Hating and let these guys strive to succeed and gentlemen continue the great job.
This store put a Ad on Craigs List saying that every phone comes with the first month included in the Phone price. So Since I am in the market for a new cell, I give them a call. Well what do you know, the 2 Phones I am interested in do not include the first month as Advertised. I asked them why the ad said the first month was included if it wasn't in fact included. The Man I was speaking with tell's me they can include it, but they will have to raise the price. That kind of defeats the purpose of the ad, saying the first month is included. Or the we have all these Phones for 49.99, but when you call they are actually 109.99So I thank the guy and Hang up, then go back to Craigslist and flag the ad , since it is misleading.10 Minutes later my phone rings and it is the Phone store calling me back. They looked up my phone number to find my name and called me back to threaten me. He says something about how techie they are, and I screwed up because now they have my Phone number, and Flagging their ad off craigslist was a big mistake. The weirdest thing was he called my and knew my name. I would say they made the big mistake, as now I have a reason to come on here and give a full review. Oh and guys, Craigslist needs 5+ flags to flag you off the board. Mine was the straw that broke the camels back, but at least 5 other people found reason to flag you off. On top of that they are over priced. The Phone Target has for $99.99, they want $109.99 and despite what their ad says, it does not include your first month. I will be contacting the city next to let them know of this companies bad behavior. Once i sat and though about it, the fact that this guy had my name bugged me. I performed a Google searched with my phone number and did not find my name. Then I Googled my name. Nope no Phone number. Then I realized this guy went into my Cricket account to get my information. Considering I was calling about a Virgin mobile phone, this was a Huge Violation. Do not even call this store! They took my # from the caller ID and then looked up my account.