Hurricane Harvey: Where to Give and How to Help »
In the wake of a disaster, communities outside the affected area want to know how to help. A variety of reputable organizations ha…
In the wake of a disaster, communities outside the affected area want to know how to help. A variety of reputable organizations ha…
Decide if a traditional water heater is right for you, and how to find the right one.
Hard water can cause scaly buildup on your bathroom and kitchen fixtures; increase water bills; and clog pipes. Learn what you can…
Our sewer line was backing up into the basement of our 114 yo house in Warrensburg. Scott (#3394) came out diagnosed the problem and repaired it in a courteous, prompt and timely manner. Would recommend and use them again.
Dwayne (tech #3453) was very professional and friendly. They did a great job and were very clean. He even put everything away under my sink when he finished the job!
I had an emergency flooding in my basement the night before Christmas Eve. The emergency line had a technician at my house Christmas Eve morning and get this they even gave me the Internet Discount. The technian was kind and epitomized professionalism and kindness. My family will be a Roto-Rooter customer for life and so should yours.
We had main drain blockage from tree roots on Christmas day. We got things cleaned up and made appt for Tuesday morning. Jason / tech 0131 came out at 10:30 with trainee Brad. These two guys able to clear the drain but ran into trouble pulling the cable back in. Our pipes are very old and the found the real problem were having - pipes cracked & their cable got stuck. Very professionally, Jason told me my options and he already called the camera crew for to find the issue. I was very impressed with Jason's knowledge in the plumbing trade. Thank you, sandyPhase two of our situation: Adam / Tech 1090 came out and did a full diagnostics on the main drain. His camera got stopped about 65 ft out, we saw the broken pipe & tree root ball. We knew we were living on borrowed time with this old pipes. Adam walked me through the problems and how to fix them. I'm sad this had to happen the coldest part of the season. I know they'll get us back up running again soon. I trust Roto-Rooter to take good care of us. Thanks, sandy
First of all, after checking out a number of plumbers, I selected Roto-Rooter because that is their expertise and their great reputation. My technician is Kevin (1720), he came on Tuesday, on time, and was very friendly, professional and was very thorough in the replace T&P valve process. He explained in detail what he was going to do before he started the job. I would greatly recommend Roto-Rooter! You get what you paid for and I am pleased.
I can't speak for their services because they couldn't even manage to get a technician out to my house.I called a Thursday evening about getting an odd smell checked out in my cleanout drain in the basement. The dispatcher said they could get someone out the next day (Friday) between 4:00 and 6:00 PM. They called at 5 PM saying they were running late. They called again at 6 PM saying they were still running late. They called again at 8 PM and said that they were not going to send someone out that late "only for a smell" and "nothing actually backing up."They said they would reschedule me the next day (Saturday) between 12 and 3 PM. I got a call at 1 PM saying that they would be there "within the hour". At 7:30 PM during dinner, I got a call saying they were running late and were sorry for my wait. I told them to cancel my order because they were supposed to be there 4 hours ago and never even called to update me.The dispatcher apologized and offered me a discount if I rescheduled the next day.So, silly as I was, said ok and rescheduled for the next day (Sunday).The dispatcher said because I was put off twice already, she would make me "a priority case" and I would be the first stop on the list. I told them they had to come before 12:00 PM, or I was done. The lady said she would have an appointment between 10:00 AM and 12:00 PM and someone would absolutely be there. Here we are at 5:15 PM and I just got a call saying that they were running late and someone wouldn't be here until TEN O'CLOCK TONIGHT.I finally cancelled, but I can't get those many hours back that I made sure I was home for them to not show up.It's a shame I can't rate them lower.
This guy is a crook stole $7200.00 from my company for plumbing work that he did not do. He is not a license plumberbe very careful of ding business with this guy.
Wow. I'm impressed with how awful customer service is here. Really it's on a new level of awful.I had an appointment scheduled with them for 9AM Friday to fix a leak. An hour passes and I call them to see if they were still coming. The person who answered said he had 2 people not show up to work. I sympathized because there was a heat advisory and they were probably very busy. He said someone would be available to come help at 5PM or 6PM. At 7:30 PM when no one showed I called and asked if they were going to come. He replied, "2 people showed up and will be there at a quarter til 8." I asked if he was sure, because it was now an hour and a half later and this was the 2nd time he had given me a time and no one has showed.This set him off and he proceeded to scold me for having the audacity to be upset that he was essentially ignoring my planned appointments that I had scheduled my day around because, "He has about 100 calls and it's very hot". He then said"We can just cut this off and no one can show up."So I said "Yes let's do that."Let me tell you, I completely understand if it becomes busy and emergencies take priority and labor is low and everything falls apart. As a business owner, I know that if something arises and I can no longer meet a commitment with a client I would give them a call and offer to reschedule. Not IGNORE the client completely so they have to chase after me to know what is happening.And then to be so incredibly rude on top of that, as if I should just be okay with being completely ignored when I planned my day around commitments that don't mean anything.In short: DO NOT HIRE. YOU WILL BE IGNORED AND SCOLDED FOR BEING UPSET THAT YOU WERE IGNORED.
This is by far the worst company to ever have come do any work. They are late and don't seem to know what they are doing. It took them two days to fix a leaky pipe! They would come and then leave then come back. The guy told me he had to get supplies but would come back with nothing new. In the end they tried to charge me for more work than they actually completed. The worker told me that his boss and the owners told him to try and get as much as you can. I guess they do this on all of there jobs until questioned about the charges. In the end I they adjusted my bill and I paid and they left. The very next day the repair they made broke and flooded my entire basement. I called a different plumber and they were very prompt in arriving and resolving the issue. That company didn't even charge me for there time just the material, because they felt so bad for me knowing I had central plumbing come do work for me. I guess it is so bad for central plumbing they moved to Cleveland Missouri for business to start over. Horrible company not honest not good and horrible work.
KC MO Rooter Rooter is true to their guarantee-we had main line cleaned the 28th and required them back out on the 30th. Tech Tony was very informative and re ran the line (no fault of workmanship). we will not use another plumber and plan to have our line checked with a camera to see what is going on with the main line.Mark and Edith Reel
If you own a house or commercial building, you're bound to need a plumber at some point. Here's a list of the different kinds of plumbing services you might need assistance with:
You might only think of needing a plumber when the pipes in your house burst. However, a plumbing contractor also installs all of those pipes, whether they're made of PVC or copper, in your building. Professional plumbing services also lay pipe in place for wastewater, rainwater runoff and even air conditioning systems.
Not only do they install pipes, plumbers set up sewer lines and vents as well as gutters, down pipes and storage tanks for residential and commercial facilities.
Just like getting a regular oil change for your car or truck, your home's pipes and water system also need regular maintenance and check-ups to ensure they're running right. This is why plumbers also offer upkeep services to test your entire plumbing system on a monthly or biannual basis to catch any issues with your pipes before they become an emergency.
This type of work spans from moving a water line or cleaning a sewer line to installing an ice maker or even a hot tub.
Most likely, you'll need a plumber in case of an emergency repair. Services can run the gamut from repairing a clogged toilet and leaking faucets to replacing whole water heating systems. Some jobs can take just a few hours while others might require a day or two of work if the repairs are extensive, such as replacing a hot water heater.
Other tough jobs could require your plumbing contractor to put his or her carpentry skills to work by sawing through walls to get to your pipes.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
It's best to hire a plumber to do a simple, everyday maintenance task for you first so you can judge his or her work. If you're happy with it, save their contact information so you'll have them on hand in case you need an emergency repair. This can spare you the extra worry and anxiety of having to track down a plumber if you have a broken pipe. Additionally, it can save you from being overcharged.
However, what should you ask a plumbing service if you've never even hired one before? Here are a few questions that can help you identify the professional from the amateur:
Are you licensed and registered?
Some states do not require plumbers to be licensed, but for the safety of your house, the people living under your roof and for your pocketbook, you'll want a licensed plumber to do the needed work.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
Check your state's laws beforehand, as hiring an unlicensed plumber could be illegal where you live.
Not only do plumber apprentices have to complete their training and education to receive their licenses, they also are required to pass a criminal background check and carry liability insurance. Hiring just anybody can make you vulnerable to fraud since unlicensed plumbers might not know what they're doing or could pretend to fix something and end up charging you for the incomplete work.
Are you insured and bonded?
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building. Remember, not all plumbers are the same and not all of them carry the necessary insurance and bonds to protect themselves and your home from damage or shoddy work.
How many years have you been in business?
Not only do you want a licensed and trustworthy professional, you'll want one who's been in business for a few years. More experience also means the plumber will have a prior work history you can check. A more inexperienced plumber might not have many customer reviews or examples of his or her work to show you.
What, if any, professional associations do you belong to?
It can never hurt to ask plumbers if they're part of a professional association, whether it's a state or national group. Being a part of a professional organization provides an extra guarantee that the person you hire is licensed and offers you a warranty for their labor.
May I have a list of references?
While it's advisable to ask friends, family and neighbors if they can recommend a good plumber, they might not have anyone you can call. With that said, it's best to ask a plumbing service for a list of references that you can contact to get a good picture of the kind of work their business does and if it's quality or not.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
Do you offer a written warranty for your work?
Whenever you make a large purchase, you always request a receipt, right? Well, you will want a written warranty for any work or repairs done to the plumbing in your house. You want someone that's doing major maintenance or repair work on your house or commercial building to stand by his or her labor. Before you hire a plumber, ask him or her if they offer written warranties.
Will I need a permit for this work?
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
To keep yourself safe from fraud or a possible scam, always remember to ask plumbers for their license along with a written warranty for their labor. Besides this, further safeguard yourself by checking their references and ensure they or their company is insured and bonded to do their work.
While it's smart to get maintenance work done on your pipes every once in a while, there are a number of prevention tips that will not only prolong the life of your pipes but also help you save on your water bill. Here are a few you should keep in mind:
Be mindful of how much water you use in your bathroom, kitchen and even outdoors when watering your lawn. Make sure your toilet handle works properly and doesn't stick. You don't want it continuously flushing. Replace your old shower heads with more efficient low-flow options that can cut down on the gallons of water you use each morning.
Simple things such as turning off the sink while you brush your teeth or only running your dishwasher or clothes washer when you have a full load to clean can make more efficient use of water.
You won't always need to call a plumber to help you fix a nasty clog if you treat your pipes right. Don't use your toilet or kitchen sink like a trash can by stuffing hard to flush material down the drain or pouring fats and oils down the pipe. Throw coffee grounds and eggshells in the garage instead of in your sink. Also, only use your toilet to flush human waste and toilet paper, because any other materials could clog your commode.
Frozen pipes are hazardous and can cause massive amounts of damage to your home. To prevent your pipes from freezing during the winter, run your faucets at a trickle and keep your house's heater at 55 degrees Fahrenheit or above to keep the water flowing.
Plumbing problems come in all shapes and sizes. The following are some of the most common, as well as how to fix them:
If you turn on your bathroom or kitchen sink in the morning to find brown or rust-colored water coming out of your faucet, don't panic. The discoloration is most likely due to old iron pipes or recent use of a hydrant or water main that disturbed the usual flow of water. Keep your water running for a minute or so and it should run clear after a while.
Leaky and Dripping Faucets
Having a leaking or dripping faucet can run up your water bill. To fix it, first shut off the water under the sink then remove any decorative parts of the faucet and replace the washer and O-ring before reassembling everything.
Your water heater could be the cause of a lot of issues around your home, from a lack of hot water to foul smells and popping sounds. Hire a professional plumber to take care of the more complex jobs that a heater can require. However, if you're having hot water issues, you can simply examine the thermostat and adjust it accordingly.
If you hear odd sounds coming from your water heater, it could be due to sediment building up. To get rid of this, make sure you clean out the heater every few months. However, if you hear a boiling noise, it could mean the heater is overheating and you should call a plumbing professional as soon as possible.
Drain and Toilet Clogs
Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger. Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets. If neither type can loosen the pipe blockage, put a plumber's snake to use. Ratchet the snake down the pipe to eliminate any clogs.