The customer service was very poor with a lack of understanding at the severity of the situation and a poor attitude from the representative. If you are treating for mice, I suggest you buy the product directly from amazon or another supplier. With the $100 they charge you can buy ample Contrac Blox from amazon or another supplier, and place all over your house. The technician underestimated the mice and where they were located. Never underestimate mice, they can be everywhere!!
Pest Management Supply (PMS) sold me some grain beetle glue traps that did not catch any of the grain beetles that were infesting my home. Upon investigating, I learned that PMS had received the product several years before and had stored it on a shelf. PMS did not keep the traps in the freezer for long-term storage, as instructed by the manufacturer. PMS refused to refund my shipping costs, even though they knew the product was no longer effective.
I have been using Gunter regularly since the mid 70's. I use them because they are family owned and a local company. The guys that come to my home are always polite and clean cut. I had an Indian meal moth problem one time, which are really hard to get rid of and Gunter wiped them out! I also found a recluse spider and they came out and put sticky traps around and now no spiders. They also got rid of the silver fish in our new home. I wouldn't use any one else!