I met the owner, Steve, and showed him my expectations. He agreed they could perform them. I paid the $450 to receive showroom condition on my 2006 4Runner I am preparing to sale. I picked up my vehicle at the agreed upon time. It was not in showroom condition. There was surface oil on the engine block I was able to wipe away with my fingers. The entire engine was not "dressed' to standard. There were sill spots on the carpet that I am able to remove. The rear window was never rolled down as there was residue on it when I rolled it down. The interior console still had cider drops on it. There was still sand in the rear cargo area. They did offer to fix it on site but I had other things to do. They discounted me 10%. The owner called me later and said bring it back but I had already purchased engine clean stuff etc. at the store and had just finished redoing their lack of detail. A day later, I am still finding thing that their detail shop did not perform. I was planning on having them polish my Lexus...NOT NOW!!!
I have used Ming on all my cars and trucks since they been open, the coating is well worth the cost, easy to clean dirt and those nasty bird droppings off. Just bought a new black truck, if will be the 3rd black color they will do. I have not seen anybody do a better job on black in the city. Those of us with black cars and trucks know how hard to keep clean, this product helps a lot.
(Sat 1/27/18) TERRIBLE! If the guys wiping down my car are as negligent and careless with other people's cars, this business is in trouble! They let down their employer AND this customer. I spent $20 and feel taken advantage of. The vacuum and light dash wipe were fine, but a TERRIBLE job on the windows, wash & dry! With the sun coming through glass revealed a terrible glare and film on the inside which made it very difficult to see. When I pulled out of the washing tunnel I was skeptical and alarmed when I saw the guys approach my car and dump a pile of wet and very dirty towels on my hood. They proceeded to wipe down my car with these filthy rags! The whole time, I am wondering if these towels were scratching my paint. I will not be surprised if there are swirls and scratches. Quite concerning and unsettling! To say that the towel-dry crew did a sloppy job is an understatement. The whole lower area of my car under the doors and my tires and rims were just as dirty with salt residue and grime as they were before the wash! Significant areas of my car were missed not only during wash but even more irritatingly ignored during the towel dry! There is no way those guys could have missed seeing those large areas of filth on the lower part of the car. It couldn’t have been more obvious how dirty my car remained AFTER being washed! I know they saw that the job hadn’t been done right but they just did not care. They are probably not well-paid, but they were totally lacking in any sort of ethic or courtesy, whatsoever. They could not have cared less about the business they work for nor the customers who pay their wages. I spent my money expecting a nicely washed car, without getting a decent job in return. This was by far the worse car wash I have ever experienced. Ever. Any gas station's wash does infinitely better. I wanted to give a locally-owned business my support. But after the other day - never again here! I am taking my business elsewhere!
It did not dry my car and I returned back and showed the guy that the system did not dry my car. He refused to help and he told me that I need to pay again. Can you image that you paid money to get the service but not getting service completely. No customer care, No customer satisfaction. It is so frustrating
I will drive the extra miles to Total Clean on 291 hiway in Lee's Summit then waste any more money on a lazy company whose quality and customer's concerns aren't even a consideration! I picked 1 star only out of necessity, they don't earn that!
Manual car wash works great. I used a credit card and was worried how much it would run me but when using the foaming brush the charge slows way down. Moving pretty quickly I was able to clean my small car for under $3.50. In reference to the post above, the $15 charge is a pre-authorization amount. I noticed this on my statement and immediately called their number, they state this now right in the voice mail.
I was having my car vaccumed and wiped down, when it was taking a little longer than the 30 minutes promised. When I returned to my vehicle, I found my cash stolen out of my middle console (a place they weren't even supposed to touch!) When I confronted the manager, he immediately took defense, saying "we are not responsible for any valuables left in your vehicle!" Uh, what about being responsible for your employees!!!! He did not offer any compensation or even a refund of what I had done that day. Of course, the two people who worked on my car were "on break" and "gone to a doctors appointment." Likely story. A police report was filed, but the police mentioned that unfortunatly they get several calls about this business!
I ran my card for $3 in the car way bay and they charged my account for $15. They refused to refund me my money, even after admitting that I only used $3 worth of the service. They said it wasn't possible for them to do reverse charges, which is absolute crap. Rip off. Avoid at all costs.