Durham Services do not live up to their taglines above. Rude drivers and staff, excessive tardiness and lack of communication is commonplace. The driver being late has caused my son to miss breakfast several times. There are not enough monitors. My kindergartener came home telling me cuss words from the older kids that sounded like a Too Short Record. I wish they would seperate the children by age. Yesterday the bus was over 35 minutes late (meaning school had already started) when I flagged down one of the special needs bus driver and asked her to contact the barn for an update. Dispatch said to look for 3 other bus numbers, none of which was the one on the postcard I recieved in the mail. When I called to ask what the heck was going on, she said "Ma'am" abut 10 times then said they have 350 kids and too many kids and the routes are too long so they had to change the route. However she still did not provide me with a bus number, pick up time or location. Can they not use he CB radio to ask where the bus is? Is there not a list of students they are supposed to pick up? I obviously had stayed with my child, which made my partner and me late for work. I worry about the latch key children standing on a bus stop for over half an hour when there are perverts in a red van trying to abduct children in this area; they have mentioned it on the news several times this week. that they still couldnt tell me which bus was supposed to pick my son up or where it was? Wouldn't you think they would have ran the test route BEFORE assigning the students and sending out bad info? Terrible experience makes me afraid for my son's safety. Especially due to the hateful way I was treated, how can any parent expose their children to this type of behavior? Does this sound like they are "committed to getting students to school safely, on time and ready to learn, every day"?