What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
11820 Blue Ridge BlvdKansas City, MO 64134
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts dis…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
You guys saved my life today! I was welcomed politely,approved fast. They didn't make me feel like this was a life or death decision. I had options. Very good, fast service. Very satisfied. Would recommend!
Racial epithet and slurs are used by the staff at this establishment. Derogatory terms for women and foul language is constantly used by the owners. I took my young son with me to get an estimate on work that needed to be done on a vehicle. What a shock to hear the language that was used which caused me to have an uncomfortable conversation with my young child on our way home. Never again. How is this place still in business in this day and age?
I was repoed from another lot because I lost my job,and US Auto put me right back in a car without checking my credit.
Got my car the other day. Great service, great people. Couldn't ask for more. Pricing and downpayment were explained well.
😠😠😠 This place is a horrible place to buy a car. They sell nothing but junk and lie to you in the process. Please beware. Don't like to see people get ripped off.
I've gone here a few times for an inspection and repairs. They never try up-selling or giving you something you don't need. Very honest.
Morgan Russell the sale rep sold me 2 Jeeps, Compass and Cherokee. both deals went very smooth, initially I went on the net looking at other sellers, after high-pressure, unprofessionalism, uninformed salesman, and jive, I contacted Russell. My license had been wacky for a while, and I was having trouble with my bank ID at the same time, so I called keeping him informed, he offered me a ride thinking I was stuck, but I had one sitting outside. Previous to this he picked me up and drove me home as my Uber account was also out of step. Heck he even arranged to have the car delivered and the paperwork done at my residence as I was not getting around as usual, another time he dropped off a part I needed at for the Compass. He had both cars prepped and topped off with gas which isn’t normal these days when ready. He’s the type of fellow who if called in the middle of the night would be as businesslike as if he were in the dealership.Seen the Little Caesars Pizza fellow wearing the white Stetson and a cowboy-tie who comes in the store mentioning a large pizza for 5 bucks, and wonders why there is no wheeling-dealing, no hocus-pocus, no sheepy-shaping –that is what I got from the other idiots in town – no kidding, but Russell took the bull by the horns and kept it simple, returning calls when appropriate, leaving no stone unturned, not to mention a better deal - it done that quick. So, do yourself a favor, save yourself a hassle, forget the others who make you mad, waste your time, try and confuse to get the deal or are so confused they themselves don’t know what end is up. I got the impression that these were not just deals with him - and it’s over, but it starts a journey for us all. I owned, ran and operated a newspaper for 11 years and Russell would have been my first picked employee - as he is not only gets things done, but is professional when doing it, and in this world of idiocy – well do need to say more.
Used to love and recommend this place frequently.. Times have changed!1st strike: I had a vehicle I was about to have $500-600 worth of stuff done to it. But they nor the dealership wanted to fix a suspension squeak and they basically told me to go somewhere else. So I traded in that vehicle on a new one and they lost that money. 2nd strike: I had another vehilce in for something and told them I thought I needed new brakes. They called and said $324 for new front brake job. I got to the shop and scheduled that service even though it seemed a bit high. I got home and looked at my reciept they stuck on a $22.50 fee for the pleasure of telling me I needed to give them $324 for brakes. 3rd strike had this vehicle for 5years 60k miles and NEVER had a check engine light. Within 5 miles from driving away from their shop.. Check Engine Light. I called and asked for a Manager to discuss the fee and light and they said tough crap on the fee and completely ignored and didn't say one thing about the check engine light. POOR customer service Wayne. But maybe I should thank him.. I'll pay the 22.50..but now i'll pay 125ish for the brake job somewhere else and they won't get my $324, no future business from me, no future referrals and I'll post this where I can so that eveyone knows the Reputable, Laid back, Honest. Repair shop that this used to be is GONE. Oh and at the end of the call.. He mumbled something about the owner should be handling this and HUNG UP. wow.. I really expected more. Shocked and Appalled. But oh well....
Stay away! Robert pads his invoices with fraudulent line items. When confronted with the fraud, he because aggressive. Adding charges to a bill when it's not needed is illegal.
People are the worst to deal with. They will tell you one thing then completely recant 2 minutes later. And while I was in the office someone else had come to pick up a car they had purchased and between the time they bought it and then the head gasket had blown. I recomend everyone stay away!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.