Poor customer service, I've left messages for Justine numerous time and she has yet to return my call. I need to rollover an IRA and only have 10 days per the bank before they will "automatically" reinvest it for me. Every time I have dealt with this bank it has been an issue, as they very difficult processes that none of the rest of the banks I deal with have. Can't wait to move my money!!
i have gone this back to open a account and after 5 day of fixing the problem what tel-check screwed up on the check report and git it all fix after hours on the phone then the bank tell me that they Don't want to open the account do to other reasons what they say they can't tell me at all No i will not recommend this back to no one at all not now or later or any time they have very rude stuff and managers name by (barb)
My business checking account is free! The employees are very accommodating and experienced. Overall this bank has the lowest fees around. I'm moving my personal accounts over here.
Mr. Darr provides No communication on required documentation. No communication on status of the loan process. By the time he does return your calls and emails, it's too late and you have to start the process all over again. Then treats you like it's your fault for not knowing. C'mon !! I expect a higher level of professionalism from US Bank!!!
Not helpful, not courteous, I felt like they would rather I will go somewhere else. I moved here from Springfield Missouri and it was always a good experience in Springfield Missouri
Best bank in the Kansas City Area, they believe that customer service is the most important aspect of the business. They treat me like family
The websites for these banks are HORRIBLE. They only seem to be up during business hours. I need to get into my checking account now, and as usual, the website is down. It's been nothing but problem after problem from Academy Bank, one of their banks. This bank can go to hell. It took a YEAR for them to send me a debit card for my 2nd checking account, but I dealt with that because I could always go on the website and transfer funds from one account to the next - a work around of sorts. Now, it's been months since the website has properly worked. They keep "working" on it, but it's never worked properly - IF AT ALL. Don't do business with them, they're terrible.
The manager, Ryan, and all the folks behind the desk are so pleasent to work with. Service comes with a smile.UMB GREAT
This is one of the worst banks out there! I think their monthly maintenance fees are ridiculous. I joined this bank about 3 weeks ago and last Friday was the first time I made a deposit. I deposited my PAYROLL paycheck because my direct deposit will take a bit to kick in since it's new. I deposited it on a Saturday since the branch nearest to me was open. It's now 6 days later and my paycheck is still on hold!!!! I called their customer service on Tuesday because I can understand at least 1 biz day hold and they tell me that all deposits (except for direct deposit) are held for 5 biz days for new customers within the first 30 days. I was annoyed because I have bills to pay and now I'm late on them. He told me my money would be available today. First thing this morning, I see it's still not available. I call customer service and surprise, surprise, their systems are updating so they want me to call back. At this point I'm very angry. I call back 2 hours later and the rep informs me that if I can have the branch that made the deposit call customer service and verify it cleared, they can push it through and give me my money. I call the branch and they of course tell me they can't do it and that it actually takes 5-7 biz days so I'll have my money either tomorrow or Monday. Tomorrow will be a week. I get paid again in another week. I'm done with this bank and I'm not putting another dollar in that account. They're screwing with my bills and my money and I don't feel that anyone should have to deal with that. Buh-bye US Bank!
Can you explain to me how it is that you don't have a mobile app for Android smartphones, when they account for 52% of the smartphone market in the US? You have an iPhone app and Apple only has 33% of the market share. Even the small local Credit Union that we have an account with has this. Just another reason to leave UMB for good....