While Dr. Coble and the selection are great, there is an obvious disconnect between certain staff members and the customers. While trying to get my 6 year old child's frames replaced under a warranty I was met with blunt rudeness, no empathy, or compassion. Due to super glueing his frame together (due to the spot and being on a 6 year olds face) they would not honor the warranty. They couldn't/wouldn't provide any literature given in the past or any available in the present stating anything about what would good the warranty. Then I was met with rude snippy comments from one of the women at the front desk. When I stated we are in a split household and sports glasses were at the other parents the Saturday night they got broken I was meet with a "it's not our problem" (which I suppose was not meant for my ears). This infeirated me when my children were also present and could here. Dr. Coble has lost two patients, not due to him but his desensitized staff. This proud American veteran will take his children and money else where. Very disappointed to say the least. Not one attempt was made to contact Dr. Coble about this issue either. Days like this it is humbling to know the freedoms I fought for are also the ones that can deny my family's needs.
2300 Holmes StKansas City, MO 64108
9401 N Oak Trfy Ste 200Kansas City, MO 64155
From Business: Welcome to Discover Vision SERVING GREATER KANSAS CITY Discover Vision specializes in customized vision correction. Whether you're comfortable wearing eyeglasses …