Nebraska Furniture Mart
1601 Village West Pkwy, Kansas City, KS 66111
Toll Free: (800) 336-9136
Parking: Lot, Private
Bike Parking: Yes
Price Range : Average
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Their customer service STINKS! I bought an expensive outdoor high top patio set with six chairs and an umbrella. After about 2 months and several rains storms, the chairs began dripping rust on my deck. After one season my deck was covered with rust marks.
I called CS and they looked up my order. They rudely told me there was nothing they could do for me because that was for INDOOR use only ...with an UMBRELLA?
The sales person sold it for outdoor use, as stated on ticket, but they would not stand behind their product. Think twice before buying there!
I wish I could un do ever walking thru the doors of this HORRIBLE OUTFIT who cares only about the sale at the time of collecting payment. After that they just do not care. I may very well be throwing away or scrapping a 5 month old fridge in spite of being worked on 3 or 4 times it still does not cool right We have been without a fridge over a month & lost $700 in food (2 full loads). Service men bad mouth the fridge as a engineering nightmare and bad mouth the company as well and express a feeling of having to "put up with them". I bought a new fridge elsewhere, there had to be a end in sight & there was not thanks to Neb. Fur. Mart. Thanks for leaving me with a morbid painful scar that runs long, wide & deep! No one I spoke to cares & no offer to trade out, refund or anything, pretty much "just deal with it, your up a creek without a paddle & you won't get one from us"! Do us all a favor & just PLEASE CLOSE YOUR DOORS! Leave your kind of sales to the companies who care! F-
I hope this place quickly goes out of business!!! I have spent many hours helping my parents out with their refrigerator NIGHTMARE!!! They have a brand new fridge that has been worked on many times & has now gone un working for greater than a month. They have also lost $700 in food. There had to be a end in sight and resolution so my parents bought another brand new fridge to replace the other new one and I took 3 hours of my time just to move the broken to another location and get it out of the way for the new one arriving. Me myself trying to get Nebraska furniture mart to help is awful! They are aware of the situation & hardship it has created and are 100% ok with it & the fact my parent had to buy another fridge. I have yet to speak with anyone there who cares about anything. Horrible, Horrible place! Stick to smaller mom and pop outfits and they will take far better care of you. This place does not even deserve one star, wish there was a finger for less than 1 star, F-
04/16/2012Provided by Citysearch -
Nfm is a horrible place to shop they have become a pig.. They won't pay any local taxes for 75 years but outside that they don't give a crap about their sales people u can't find anyone whos been there longer than a year in most cases. The sales people are taught to say whatever is needed to get you to buy which includes a lot of lying.. Whatever u do don't buy the guardsman, if u ever go into the warehouse u will see a very small area to treat the furniture and it's a running joke most of it doesn't get sprayed, they have 2 guys who spray the furniture and over 400 pieces a day to spray. You do the math.. The furniture is all low end but some of it presented like its better than it is. Usually buying even an ""expensive"" brand will fall apart in a few years.. Nfm policy to buy only Chinese made goods because of pricing even if it's American brand names like lazy boy or lane and yes they could buy the American tier if they wanted. They use your money to order a lot of stuff that always gets delayed, they will blame it on the manufactuer but in fact it's bc nfm won't pick up a load till its 100percent full. They also have another interesting practice where as when a customer returns a piece being a sofa or a
mattress they put it back in new stock. And don't be fooled about the clearance center the prices are actually the exact same as the new stuff they figured out people will buy it and not compare, the clearance center actually turns a hefty profit.. So think twice before you buy from the pig, they lie and who knows what your getting, sales people are very dishonest, I know my best friend was one and for privacy I posted this for her. Buy from a local company that pays taxes and keeps people for longer than a few months so they actually tell u the truth. Just compare furniture deals on here over 209 positive comments.....don't feed the pig!!
12/28/2011Provided by Citysearch -
Ordered theater seating on November 11, 2011 from NFM. Was told it wouldnt arrive until Dec 26th. I thought that was a long time to wait, but agreed with my wife that we could wait until then. Here it is December 28th and not only do I not have my furniture yet, but now they are saying it wont arrive until Jan 4th!!!! almost 2 freaking months after I ordered it. I called customer care and was livid, and all I got was sorry there must have been a delay with the manufacturer .... no kidding the delay was from Nov 11th to dec 26 , so what is the delay now??? All I got was sorry ... sorry. They have a great selection but this will be my last purchase from this company, there are other local furniture stores that dont treat you like this. I will shop at Crowley from now on.
12/01/2011Provided by Citysearch -
We recently bought furniture at their 50% off sale. It was high end furniture and we were thrilled with the savings. Also to our delight we had it delivered five days later. The delivery personnel were very good. The pieces were extremely bulky and heavy and we had no problems. We tend to research furniture and brands before we buy and since we had looked at this furniture several times we knew what we were getting.
Furniture that is going to last is going to cost more. You often get what you pay for by the quality of the wood, etc. I advise everyone to do their homework about the manufacture of the furniture they are looking at. Nebraska Furniture Mart sells lower end all the way to very expensive furniture. Just do your homework and don't just buy a piece of furniture based on how it looks!
I was pleased with my experience.
11/24/2011Provided by Citysearch -
I was checking for Nebraska Furniture Marts website & I started to read these reviews. To say the least I am very surprised at the opinions voiced here. We have been shopping at NFM for several yeares - furniture, electronics, kitchen appliances, etc and have never once had a problem with products, service or delivery. The 1 problem we have had turned out to be our fault for trying to assemble something & doing it wrong. The products we have purchased (couch, office chairs, flat screen TV, Xbox, breadmaker, food processor, vacuum, file cabinet, futon, DVD player etc) have all been exceptional. When they delivered our couch it wouldn't fit through door because of the way doorway was situated. The delivery guys hefted it up onto a second floor porch & into our living room. When the futon was delivered the delivery guy stuck around to make sure we got it put together correctly - because he had the same futon & the frame was tricky. The food processor & DVD player were gifts & the people we gave them to were very pleased. Sale people we have spoken to have always been helpful & I have only dealt with 1 person who was rude & she apologized before we left & thanked us for our patience.
I just wanted to post an opposing view because our experiences have been pleasant & had great outcomes.
10/18/2011Provided by Citysearch -
The delivery guys just left my house - with the dirty, used mattress they tried to deliver! I paid over $1000 for a NEW Sealy Mattress and NFM sent me one that had been used! It was the delivery guy who noticed the wrapping had been opened and re-taped. When he opened it, he asked if I had bought a floor model. I told him no. He said this mattress was obviously used and it was dirty! So, needless to say, I am NOT HAPPY with Nebraska Furniture Mart. I demanded a full refund and will, obviously, take my business elsewhere. If you order from NFM, make sure, you are not getting something off the floor if you are expecting new. This company is truly pathetic!
09/20/2011Provided by Citysearch -
I just wanted to sign up and thank ALL of the people who wrote reviews about this palce. I have seen it avertised and am looking for new furniture. It is sad that so many customers are discontent with their experiences at this company. Thank you for saving me time, energy and money. I will be looking someplace else. With a reputation like this you would think the company would do a major overhall. I ALWAYS believe you should check the BBB and personal reviews of a company before walking into the store. The customer is your best advisor on what to expect.
07/13/2011Provided by Citysearch -
I will never go there again!! They are rude and do not care about the customer at all. I cannot go into details as the problem I had was with my personal account but I can tell you they have a very faulty payment system. The customer service department is the worst I have ever seen and I will NEVER USE THEM AGAIN!!!!!!