We ordered a quarter of beef and were told it would be ready in about 2 weeks. I called after two weeks and they said it would be ready the next week. I called again and they said they would check. They called back and said I could pick it up. I picked it up and didn't check the boxes until I got home. Half was frozen and half was not. It had two different dates on it and they did not follow our cut order. It appears they just threw whatever they could find together so they didn't have to worry about us any more. We will not be back.
i have a 3 yr old daughter and a 8 year old son. they love this place and so do i. it is more affordable than the other bounce business in kalamazoo, parents are free here. also, your time is not monitored. there is a area where you can buy water, juice, etc. if they are closed and school is cancelled leave them a message and they call back and might even open for the day.