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Hours
Regular Hours
Mon:
Tue:
Wed:
Thu - Fri:
Sat:
Brands
Mazda, Mercedes-Benz
Payment method
check, all major credit cards
Neighborhood
Central Business District
Categories
Automobile Parts & Supplies, Auto Body Parts, Auto Racing, Auto Repair & Service, Automobile Electric Service, Electric Cars, New Car Dealers, Used Car Dealers
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Reviews

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Dan K.

09/21/2017

Overall
Expertise
Professionalism
Selection

I bought a new 2017 E300 this Spring. Bonnie in sales was very good to work with and I gave only 4 stars for the buying process only for the haggling with the used car evaluation had to do on a trade in. Honestly, my car had a few glitches that a new MB should not have but Bill in the service department all alone is a reason to buy a car here. I've had my car for over 7 months and love the car and would give Bill 6 stars if available.

Samantha W.

12/11/2015

Overall

The only dealership that year after year it's the same staff, unlike every other dealership where they have new faces every few months. They are always kind and helpful.

Alan F.

04/29/2015

Overall

Orrin B. Hayes Jeep on Stadium Drive has terrible customer service. My wife took her Jeep Grand Cherokee in for service and asked the service guy, John, to program a new key fob due to issues with the one she was using. She had called previously called and and was quoted $160 for a new fob, and $40 to program it. The parts guy, Jeff, said they might try to charge more for diagnostics, but it was not needed. Again, my wife asked John to program a new key (only). Two days later they still have the Jeep. My wife called and spoke with John in service. Apparently, the bill was now $295 with $95 being for diagnostics, which she did not ask for. She stated John was very rude to her on the phone, and kept asking her...."so what do you want to do." She told him what Jeff in parts had said and he became very rude and said, "Jeff doesn't run my department." Now we're on day three and still no Jeep. My wife called this morning to ask about the Jeep, and they had not looked at it. Wow ! Orrin B. Hayes used to be quality and service. Now they have a rude service guy (named John) tearing down the reputation they spent years building. Maybe John needs some additional training on how not to act like an idiot on the phone. We will be picking up the Jeep in a couple of hours whether they have looked at it or not. And, no we will not pay the additonal $95 for diagnostics when we told them what we needed, and what the problem was..... and then specifically requested a key fob, and programming ONLY. Orrin B. Hayes will never see us again. You can't swing a dead cat without hitting a Jeep dealer ..... we'll find another one.

kzoo1

07/19/2011

Overall
Mazda

Horrible service from their Service Dept. Very lazy and unfriendly when it comes to questions about your automobile. They dont inform you about anything invovling ur vehicle without coming up with some ridiculous number to charge you for the answer.

funredhead29

11/25/2007

Overall
This is the place to go

Orrin B. Hayes is the place to take your car!!! Whether it is just a lube and oil that is needed or a complete body job after an accident, this is the place to trust your car with! They are amazing people who care about your car as well as you! My family and I have been taking our cars there for the 26 years we have lived in Kalamazoo and have NEVER been disappointed!